Front End Engineer

| Remote
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About MaestroQA

Our vision is to help companies become more customer-centric by providing them with a central source of insights on their customer experience.

We do this by elevating those who speak to customers all day - namely customer service teams and ensuring their voices and insights are driving key decisions in their companies.

We are 60 employees, growing 100%+ a year, and only scratching the surface of our potential - we recently raised a Series A to help us accelerate our growth.

We have a ~25 person Product, Engineering, and Design team and we’re looking for a frontend-leaning engineer who can help us achieve our product vision. We solve interesting technical challenges at enterprise scale, craft great user experiences, and ship features to enthusiastic users frequently. 

As the 7th engineer on the Agent Performance team, you will be instrumental in driving adoption of our Agent Performance product. Your work will facilitate millions of dollars in revenue for the company and have a material impact on the work life of tens of thousands of customer service professionals.

Pay, Perks & Such:

At Maestro, we truly value the diversity of thought, perspectives and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide ranging identities, embracing a culture of belonging, and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We provide competitive salaries, stock options and benefits like health coverage, 401k, team events, and more! The biggest perk by far is the opportunity to learn by working on the ground floor and getting to actually build the roller coaster.

About the Role:
  • Facilitate adoption of our Agent Performance workflows by creating delightful User Experiences
  • Collaborate with other engineers on large projects
  • Have a primary focus on UX/UI with React and Typescript!...
  • … As well as many opportunities to work on our Node+Mongo server stack
  • Be a critical part of the development cycle by leveling up the look and feel of our releases
  • Collaborate tightly with the designers on the team
The best applicants will likely:
  • Be passionate about delivering features that solve real customer pain points
  • Have an eye for great design and great UX, and the skills to implement them
  • Be comfortable offering and soliciting feedback to/from their peers
  • Thrive in a dynamic environment with varied responsibilities - ideally have experience being a part of a 10-100 person, fast-paced startup
  • Have experience overcoming hurdles to accomplish what others might not
  • Like to work on a small team of engineers that works closely with other engineering teams
More on the Agent Performance Team

The Agent Performance team was formed as the biggest strategic bet to continue accelerating Maestro’s trajectory post Series A. Its mission is to help our customers close the feedback loop with their support teams. 

Maestro’s core product generates an incredible amount of metrics about our customers’ support teams. The agent performance product helps team leaders find relevant insights in that haystack, organize them into actionable coaching points, and share them with their team members.

We’ve been working on this product for just under a year and we’re already seeing great adoption and impact. The team has strong support from our leadership and is highly strategic for the business, with many exciting features to build.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • ClubhouseManagement
    • WebflowCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • OutReachEmail

Location

Our head office is located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

An Insider's view of MaestroQA

How does your team reward individual success?

Good performances result in opportunities for great performances! When you prove you can do something well you get opportunities to teach others, build new processes & help the company grow. This doesn't mean "Let's heap more work on Ben!" It simply means, you're rewarded with a chance to shape your role around what you want to do the most.

Ben

Customer Success Manager, Mid-Market

What does your typical day look like?

As a product designer at Maestro, a typical day for me consists of working cross-functionally with other designers, product managers, and engineers to create the best user experiences for our customers. Throughout my day, I’m in constant communication with my team, creating designs and brainstorming ideas for our upcoming projects

Stacey

Product Designer

What does career growth look like on your team?

There's so much opportunity to grow at Maestro. Within Sales, SDRs get promoted to AEs or AMs, where there's lots of upward mobility between segments, including the possibility to sell multi-million dollar deals. We have a strong feedback culture, which fosters fast growth, and those that are self-starters are able to help build + scale our team.

Aron

Director of Sales

What is your vision for the company?

our mission is to create a place people learn and are stimulated by their work more than anywhere else. We teach speed as a habit, emphasize structured thinking, and create space for self and team reflection. We embed our values in all parts of the employee experience, from our approach to hiring, management, culture days, and employee autonomy.

Vasu

CEO

How would you describe the company’s work-life balance?

At MaestroQA I feel that people are truly appreciated, respected, and treated as professionals. There is open and honest dialogue around work and expectations. That leads to a great work-life balance since each individual is empowered to work in a manner that is best for them.

Michael

Salesforce Engineer

What are MaestroQA Perks + Benefits

MaestroQA Benefits Overview

At Maestro, we truly value the diversity of thought, perspectives, and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide-ranging identities, embracing a culture of belonging and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

Location: Work in-office, hybrid, or 100% Remote
Compensation: Competitive Salary
Equity: Company Equity
Benefits: Medical, Vision, & Dental Coverage
Retirement: 401K & Retirement Planning
Time Off: Unlimited PTO & 10 Paid Holidays

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

More Jobs at MaestroQA

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView MaestroQA's full profileSee more MaestroQA jobs