IT Infrastructure Support at EPAM Systems

| Greater NYC Area
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DESCRIPTION

EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description

End User Services (EUS) is a globally diverse and distributed team. The End User Support (EUS) team provides superior desktop support to end users on incidents, problems and requests for desktops, laptops, telephony, mobile devices, network connectivity, etc. Responsibilities include, but are not limited to: troubleshoot resolve issues with daily operations of the systems software, hardware, peripherals, calls, incidents, tasks, projects, problem analysis and resolution, hardware provision, planning. A Lead IT Infrastructure Support Engineer is responsible for providing 1st, 2nd, and 3rd level technical support to employees and act as remote hands for Global Teams. The candidate will work in a team-oriented, collaborative environment where excellent troubleshooting, customer service and communication skills are highly necessary.

WHAT YOU’LL DO

  • Provide accurate, timely solutions to priority end-user's computers, diagnose networking problems, hardware and shared equipment to ensure continuous end user productivity
  • Perform general problem solving and assistance on software applications using advanced troubleshooting and technical skills. Document and update daily support incident tickets clearly and concisely
  • Participate in production outages and assists Level 2-4 Engineers with internal IT projects
  • Evaluate new hardware and software for deployment. Must have Microsoft Office 365 suite experience and be able to handle basic administration
  • Must be detailed orientated to consistently and accurately update and maintain Asset Management requirements
  • Responsible for desktop support in off-site locations
  • Responsible for office IT infrastructure primarily (but not limited ) in NYC area
  • Build, install and troubleshoot: desktops, laptops, etc. in a timely and efficient manner
  • Monitor and mitigate risk; escalates appropriately
  • Supervise shared equipment (printers, meeting rooms) provide outstanding business users experience
  • Day-to-day activities include support via the phone and remote desktop sessions
  • Maintain high level KPI, analyze gaps and provide mitigation plans
  • Participate in conducted IT/Security audits

NICE TO HAVE

  • Ability to work and lead in a fast paced, high call volume environment
  • Ability to communicate and document technical guidance and instructions to the team, users and peers on the use of Desktop and/or software, hardware peripherals, etc
  • Leadership and elevated Desktop\Customer Support experience
  • Ability to use ESP (ticketing tool) to manage Technology Service Management calls/incidents/tasks
  • Ability to work in global geo distributed teams

WHAT WE OFFER

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 202075030

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Big DataLanguages
    • AWSLanguages
    • AzureLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SAP HANADatabases
    • TeradataDatabases

Location

Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.

An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.

Regine

Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.

Ariani

Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.

Martin

VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.

Broderick

Managing Principal, Health & Life Sciences Consulting

What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks:

- Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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