Launch Engineer
Who we are
Rokt is expanding rapidly and globally – operating in 16+ markets worldwide, with its headquarters in NYC, and a major R&D hub in Sydney. As the global leader in ecommerce technology, Rokt powers the Transaction Moment™ of best-in-class companies including Live Nation, Groupon, Staples, Lands' End, Fanatics, GoDaddy, Vistaprint, and HelloFresh. Our mission: To make ecommerce smarter, faster, and better.
With annual revenues of more than US$200M and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work.
The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which gives engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centers in NYC and Sydney. We are passionate about using intelligent systems to improve the Transaction Moment™ for retailers everywhere. We are profitable, growing fast, and having fun transforming the world of e-commerce. Come join us and build the future! Learn more at Rokt.com.
Requirements
The Role
- We are Rokt’s technical product experts. This role on the Launch Engineering team accelerates Rokt’s growth around the world enabling prospects to quickly realize the value proposition of Rokt products and ensures existing customers are taking advantage of the latest features and technologies.
- We work closely with the Product team to integrate Rokt onto customer environments and increase revenue generating opportunities for our partners.
The Opportunity
- Join a team focused on solving hard problems to reduce sales cycle time across industry verticals.
- We are challenged to understand current problems clients have in adoption and onboarding to help Product and Engineering prioritize the most impactful solutions.
- We are tasked to extend and maintain internal tooling to surface telemetry about the health of partner environments and reduce siloing across internal groups to minimize downtime.
Responsibilities
- Act as a technical advocate on our fast-paced team, educating clients and internal stakeholders on the use and implementation of the platform
- Explore New Frontiers: Partner with clients to prototype custom integrations to validate for product ownership
- Accelerate onboarding speed for clients: Build and extend sample environments, observability and QA tooling
- Drive product conversations based on needs and blockers derived from client engagements
Requirements
- Self-motivated, detail-oriented and have a desire for continuous learning with rapidly evolving frontend technologies
- A proficient troubleshooter with a deep understanding of:
- Javascript and a range of other programming languages
- Web development protocols
- Chrome/Firefox developer tools
Benefits
- Force for Good. We actively invest in the growth of our people and strengthening of our communities. Our NY Office is 100% vaccinated to keep our employees and community safe and healthy. This includes all Rokt’stars, clients, contractors, vendors and suppliers who will be onsite at the Rokt New York Office.
- Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high-performing, high-velocity culture - we only want the brightest and the best.
- Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
- Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
- Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also believe taking time off in sync with one another is important. As such, we shut down our offices every year in late December/early January for two weeks, partially sponsored by the company. We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.
- Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us. Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources. And our NYC Office is dog-friendly!
- Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
- See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Sydney.
- We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.