Lead Software Engineer - Backend (INDIA)

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Aircall is a place where voices are valued.


Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.


Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world โ€“ Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home โ€“ everyone has a voice that is valued.


Whatever your background, wherever youโ€™re from โ€“ we want you to join the conversation. Letโ€™s talk.



Aircall is on a mission to revolutionize the business phone industry!ย 


We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution that integrates seamlessly with popular CRM, productivity and helpdesk tools that workplaces are already using.


We have raised more than $100 Million since 2015, and we care about our growing base of 8000+ customers.ย 


Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and many remote locations.ย 


As our Lead Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of Voice.


Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.

Your mission @Aircall

  • Break large projects down into smaller parts for teams to execute.
  • Work with Product Manager for prioritizing tasks with respect to implementation efficiency.
  • Work with PMs to coordinate kickoffs, brainstorming, feature specifications and prototyping between designers and engineers to facilitate better collaboration and product development.
  • Promote a Devops mindset and ensure our teams are always architecting and building towards quality, continuous iteration and experimentation, and speed of launching to production.
  • Ensure scrum ceremonies involve relevant stakeholders (especially from other Engineering areas and Product Management) and the team take actions after each ritual to improve its delivery.
  • Remove roadblocks for other engineers on team, to allow them to work most effectively teach and mentor engineers in technical and non-technical growth and learning, setting up goals and monitoring their performance.
  • Ensure code/design/architecture/knowledge sharing reviews happen on teams in a timely manner and that work follows established best practices and standards.
  • Coordinate with Engineering Leadership (meaning managers, Directors, CTO) to roll out big engineering initiatives, as well as whenever cross-team work is necessary.
  • Represent Engineering in high-level product discussions, updates, and meetings around the company.
  • Be active in the technology community, positively contribute to Aircallโ€™s reputation, and find great candidates to grow the team

A little more about you!

  • You have at least 8+ years of experience in back-end development on a large scale, preferably typed language and have followed OOPS and SOLID principles (any programming language).
  • 2years in similar technical lead positions.
  • Strong understanding of Data Structures (Array, hash set, linked list, etc) and knowledge of time complexities of their different operations.
  • Strong understanding of OOPS concepts.
  • Good to have experience in Node.js and Typescript.
  • Fluency in English, both written and spoken.
  • Customer focus and business understanding.
  • Excellent communication, negotiation, analytical, ownership and people management skills.
  • Strong in project management, critical thinking, problem-solving and prioritization.
  • A track record of successfully leading, delivering, and evolving large technical projects.
  • Achieving results, solving difficult technical challenges and anticipating technical problems ahead of time.
  • The ability and proven desire to successfully collaborate and communicate across teams to drive technical projects to completion balancing goals between tech and product.
  • Success with mentoring, teaching, sponsoring, coaching, and collaborating with engineers.
  • Skills to actively participate in technical candidate selection processes.
  • Passionate about new technologies and able to bring innovative ideas.
  • Previous experience in project and delivery management within an agile organization with a DevOps culture, and familiarized with the usage of tools oriented to agile development.
  • Software development background with experience in frontend & backend, as well as cloud computing, with a mind towards end-user and the overall user experience.
  • Experience defining system architectures and exploring technical feasibility trade-offs

We know that success comes from smart work and deserves to be recognized and rewarded.ย 


We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. Weโ€™re a tribe of highly driven people, with a great sense of human connection and a clear focus.


If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!


Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.ย 


Why join us?ย 

๐Ÿš€ Key moment to join Aircall in term of growth and opportunities

๐Ÿ’†โ€โ™€๏ธ Our people matter, work-life balance is important at Aircall

๐Ÿ“š Fast-learning environment, entrepreneurial and strong team spirit

๐ŸŒ 35+ Nationalities: cosmopolite & multi-cultural mindset

๐Ÿ’ถ Competitive salary package & benefitsย 


DE&I Statement:ย 

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.ย We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.


Aircall is constantly moving forward. Weโ€™re building new roads to complete our journey, and weโ€™re taking people with us who have the same builder mentality.


Letโ€™s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.


Weโ€™re creating a place where great people trust one another and thrive together.


People flourish at Aircall and now is the time to be part of the team and the journey weโ€™re on.


Why join us?


๐Ÿš€ Key moment to join Aircall in terms of growth and opportunities

๐Ÿ’†โ€โ™€๏ธ Our people matter, work-life balance is important at Aircall

๐Ÿ“š Fast-learning environment, entrepreneurial and strong team spirit

๐ŸŒ 45+ Nationalities: cosmopolite & multi-cultural mindset

๐Ÿ’ถ Competitive salary package & benefits


DE&I Statement:ย 

At Aircall, we believe diversity, equity and inclusion โ€“ irrespective of origins, identity, background and orientations โ€“ are core to our journey.ย 


We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Weโ€™re working to create a place filled with diverse people who can enrich and learn from one another. Weโ€™re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.


We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • ContentfulCMS
    • DocuSignCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • SalesLoftCRM
    • TroopsCRM
    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

We are located in the heart of Nomad: its vibrant energy is an extension of who we are as a team and culture.

An Insider's view of Aircall

Whatโ€™s the vibe like in the office?

The SDR, BDR & Account Executive teams all just switched up our seating to be all together. This has not only been fun, but also has been great for collaborating & learning from one another. I've really enjoyed not only being near my fellow Account Executives, but also getting to be together as one sales team to pick up my energy!

Kimi

Account Executive

What does your typical day look like?

My favorite part of the week is well, closing, closing, and closing. While the end of the month can sometimes be stressful, it is fulfilling working towards a goal and achieving it over and over again. As I have started working larger deal, it has been a fun new challenge as I have to be on top of my game.

Elizabeth

Strategic Account Executive

What are some things you learned at the company?

I've learned Product Marketing is like a long-distance relay race, where the baton is the product and the track is the wider market. The first lap is all about the customer and market research. During the second lap, we pass the baton top the Product team and to build and manage that solution. Then during the third, it's all about going to market.

Ryan

Product Marketing Manager

What are some social events your company does?

My absolute favorite moment this past week was getting home and receiving an unexpected Mother's day gift! I was both pleasantly surprised & grateful. This gesture reminded me of how moments like this can set the tone for the day, the week, and it made me pause so I can fully appreciate it.

Solange

Director of Tax

What are Aircall Perks + Benefits

Aircall Benefits Overview

๐Ÿš€ Key moment to join Aircall in term of growth and opportunities
๐Ÿ’†โ€โ™€๏ธ Our people matter, work-life balance is important at Aircall
๐Ÿ“š Fast-learning environment, entrepreneurial and strong team spirit
๐ŸŒ 35+ Nationalities: cosmopolite & multi-cultural mindset
๐Ÿ’ต Competitive salary package & equity
๐ŸจMedical, dental, and vision insurance is 100% covered
๐Ÿ“ˆ 401k plan with company matching!
โœˆ๏ธ Unlimited PTO โ€” take the time you need to come to work feeling great!
โญ๏ธ Wellness, commuter and childcare reimbursements
๐Ÿ’š Generous parental leave policy

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Remote work program
(Dependent on team)
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have various ERGs at Aircall so far that are employee founded and lead: Aircall Asian Alliance AAA Gender Equality Matters GEM Aircall Latinx Alliance ALA Aircall Black Collective ABC Green E
Hiring practices that promote diversity
Learn more here: https://aircall.io/people/diversity/
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to the legal maximum annually.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Aircall offers medical, dental, and vision benefits on the first of the month following the employee's start date.
Life insurance
Wellness programs
Employees can expense 100$/month on services for physical or mental health.
Mental health benefits
Employees can expense 100$/month in services for their mental or physical health
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
All employees are eligible to contribute to their 401k.
401(K) matching
100% match on deferrals up to 3% of compensation, plus 50% match on deferrals on the next 2% of compensation. 100% immediate vested - no vesting schedule.
Company equity
Aircall offers stock options to all employees, including vesting over a four-year period.
Employee stock purchase plan
Aircall offers stock options to all employees, including vesting over a four-year period.
Performance bonus
Aircall offers a quarterly bonuses for certain positions.
Charitable contribution matching
Aircall matches donations to organizations that align with our values and our DEI statement.
Child Care & Parental Leave Benefits
Childcare benefits
Monthly $100 child care reimbursement on every other paycheck for each child under the age of 10.
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
We encourage employees to take time off to volunteer
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Aircall offers pre-tax commuter benefits for all employees, and employees can expense 127$/month in transportation to and from work
Company-sponsored outings
Our most exciting outing is our annual global offsite! We went to Spain in 2017 and 2022, and Marrakech in 2018 and 2019. Our North America team also did a regional trip to the Poconos in 2021
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Employees can expense 100$/month on services for physical or mental health: gym, personal training, ClassPass subscription-- you name it!
Home-office stipend for remote employees
New hires can expense $300 in WFH setup
Mother's room
Professional Development Benefits
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Promote from within
Mentorship program
Our first mentorship program launched through our ERG Gender Equality Matters (GEM)!
Online course subscriptions available
Customized development tracks
Paid industry certifications
Virtual coaching services

Additional Perks + Benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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