Manager, Technical Solutions Engineering at Rokt

| Greater NYC Area
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Who We Are

Rokt makes e-commerce smarter, faster, and better. When customers are buying online, they increasingly expect more personalized and relevant experiences. Rokt uses real-time data and decisioning to deliver the next best action for each person in each Transaction Moment™. Founded in Sydney in 2012, Rokt now operates in the US, Canada, UK, France, Germany, Australia, New Zealand, Singapore, The Netherlands, Spain, and Japan. Our clients include Live Nation, Staples, Groupon, GoDaddy, Expedia, Wells Fargo, Vistaprint, and HelloFresh. Rokt unlocks the hidden potential in every single Transaction Moment™.

With an annual revenue run rate of more than USD$100m and a vibrant company culture, Rokt was recently listed in Built In NYC's ‘Best Places to Work’ in New York. Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work. Rokt closed our Series D in 2020, raising US$80m from TDM Growth Partners and existing investors. The investment supports our continued investment in research and development.

We are profitable, growing fast, and having fun transforming the world of e-commerce.

Learn more at rokt.com.

The Role:

We are looking for a talented and hands-on manager to lead and grow a newly formed Technical Solutions function. This person must have direct experience in creating and growing a small highly-technical group of customer facing engineers. This team is critical for the successful deployment of our groundbreaking and complex technology, including collaboratively designing solutions and building integrations with clients and Rokt teams.

You will be working closely with our Engineering, Product, BD, and Customer Success teams and gain a unique end-to-end perspective of the Rokt products with a focus on post-sales solutions. You will spend your time working on client solutions and developing products. Your contribution will be valuable to not only our internal users that provide world class service to our customers, but also help our product development team shape the future vision of our products.

The mission of our Technical Solutions Engineers is to increase the velocity of our Rokt Commerce deployments with our clients.

Responsibilities:
  • Reduce sales cycle time:
    • Designing client specific approaches for Rokt product integrations in the early phases of client engagement. Including, the discovery process, helping to uncover your clients current problems and to align the solutions to highlight and prioritize solving these.
    • Act as the technical specialist assisting clients to integrate Rokt by architecting, leading and delivering integration projects. Integrating Rokt or other RESTful APIs into web applications.
  • Increase the velocity of subsequent clients projects
    • Provide ongoing support and technical expertise for your customers by assisting with custom feature development, migrating to Rokt’s latest SDKs and responding to severity 1 issues.
  • Improve the product to increase velocity for subsequent client deployments by:
    • Feedback lessons learnt during interactions with your clients to the product and engineering teams to provide feedback and insight on upcoming product plans
    • Develop tools to improve the team's efficiency, fix bugs, develop new custom features
Requirements: 
  • Problem solving:
    • Leadership Experience: Already been the first or second solutions engineer on a growing team. Have created and implemented best practices while hiring & developing your team and maintaining client facing responsibilities.
    • Technical Experience: Deep understanding of web development protocols, JavaScript, frontend and backend technology stacks, and networking-related protocols as well as dev tools to debug HTTP communications (like curl, postman, wireshark). Solid understanding of OWASP and client-side security practices as well as cloud computing. Experience with iOS and Android application development optional and technology knowledge such as Ionic or Xamarin a bonus. Proficient coder in at least one language. Able to read, understand and debug a range of programming languages.
    • Learns quickly: demonstrated ability to quickly understand and absorb new information.
    • Analytical skills: able to process both qualitative and quantitative data and draw conclusions from it.
    • Curious: has a probing mind. Passion for technology and eager to dive-in to figure out how things work.
    • Attention to detail: does not let important details slip through the cracks. Is on top of what matters to successfully deliver a project.
    • Ability to quickly understand business logic and be able to translate into expected technical behavior
    • Planning: plans, organizes and schedules in an efficient and productive manner.
  • Resilience and tenacity:
    • Adaptable: adjusts quickly to changing priorities and conditions; eager to roll up sleeves and do whatever it takes to help make projects and clients successful
    • Efficiency: able to deliver significant output with minimal wasted effort.
    • Proactive: acts without being told what to do. Brings new ideas to the table.
    • Persistence: demonstrates tenacity and willingness to go the distance to get it done.
  • Emotional intelligence:
    • Ability to develop other team members.
    • Teamwork: works effectively with diverse geographically separated teams (clients and Rokt’stars). Able to build collaborative working relationships.
    • Calm under pressure
    • Communication: speaks and writes succinctly and clearly.
    • Listening skills: seeks to understand others.
  • Will likely require travel in the US and to Australia pending Covid restrictions. You will be working closely with an Australian Engineering team.
Benefits
  • Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high performing culture - we only want the brightest and the best.
  • Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
  • Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses and our fantastic people leaders. Take your career to Rokt’speed - the average time between promotions is 12 months.
  • Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies.  We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.
  • Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus, join the gym on us! Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan in the US. In the US, get fully funded premium health insurance for your whole family.
  • Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone gets to enjoy the upside.
  • See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Boston, Sydney.
  • We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love to hear from you - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

175 Varick Street, New York, NY 10014

What are Rokt Perks + Benefits

Rokt Benefits Overview

Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work.

Culture
Volunteer in local community
Rokt sponsors time off for volunteering
Friends outside of work
Eat lunch together
Intracompany committees
Women Who Rokt, Rainbow Rokts, EDI Steering Group. Green Team
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary care giver and 4 weeks for secondary
Flexible Work Schedule
Rokt provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
20 days PTO on top of national holidays, plus 5 extra days as an incentive to use your time off!
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
7 Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Rokt hosts company outings quarterly.
Free Daily Meals
Game Room
Our game room includes ping pong and shuffle board.
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Monday, Wednesday, Friday.
Happy Hours
Happy hours are hosted every Thursday.
Pet Friendly
Rokt's pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Relocation assistance offered to current employees only
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rokt offers employees professional development opportunities like annual individual budget for training, onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
$3,000 annually
Diversity Program
Lunch and learns
Rokt hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 programs, cross-department programs and leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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