Ops/Infrastructure Engineer

| Greater NYC Area

About Better.com:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get a home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.

 So far, we’ve:

  • Helped more than 10,000 families get homes
  • Financed over $3B in loans
  • Saved families an average of $32,000 in fees over the life of their loans
  • Grew our geographic coverage to 36 states, up from 15 states last year

And we’re not slowing down. We continue to outpace the rest of the industry at every turn.

Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $150MM in Better and our vision of making homeownership magical.

A Better opportunity:

Better is looking for a driven Ops/Infrastructure Engineer to work directly with our Head of Platform Engineering. 

Our stack:

  • Our services are deployed in Docker containers orchestrated by Kubernetes (provisioned with kops) running on AWS.
  • Most of our services use Node.js and Python 3.
  • On the frontend we use Ember, React, and Sass.
  • We use Postgres via AWS RDS as our primary database engine.
  • At the edge we use Kong as our API gateway.
  • We make heavy use of functional testing with Selenium, Zalenium, and BrowserStack.
  • We practice continuous integration and continuous deployment (using Buildkite), deploying to production 30+ times a day.
  • We practice Infrastructure-as-Code and GitOps using Terraform and Atlantis.
  • We use Datadog for metrics, LogDNA for logging, and Rollbar for exception tracking.
  • We use PagerDuty and VictorOps for on-call and incident management. 
  • We implement ChatOps with Hubot and Slack.
  • We take documentation seriously; for example, major decisions are made through Lightweight Architecture Decision Records and production issues are always followed up with incident reports.
  • For business intelligence we use Metabase and Tableau.
  • For analytics we use Segment, Amazon Redshift, and (soon) Apache Airflow.

 Learn more: https://stackshare.io/better/better

 Responsibilities will include:

  • Help the platform team build, secure, and manage core cloud infrastructure, including Kubernetes clusters, databases, CI/CD systems, and software-defined networking.
  • Build internal tools to improve performance, quality, delivery, and observability.
  • Participate in on-call rotations, troubleshoot performance and reliability issues, improve our runbooks, and practice incident response.
  • Improve documentation for mission-critical systems and processes.
  • Improve scalability and reliability through monitoring services and infrastructure.

About you:

  • You have 2+ years of infrastructure engineering experience in a cloud environment.
  • You manage infrastructure with tools like Terraform, Ansible, or Packer.
  • You are proficient with a Unix shell.
  • You automate tasks using Python, bash, or make.
  • You are familiar with Docker and Kubernetes.
  • You’ve implemented CI/CD pipelines using platforms like Buildkite, Jenkins, or CircleCI.
  • You have prior experience with databases, preferably in the cloud.
  • You can be trusted to diagnose and triage across multi-layered stacks (AWS/Kubernetes/application).
  • You are comfortable with a high degree of autonomy.

Things we value:

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.
Read Full Job Description

Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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