Product Reliability Engineer

| Greater NYC Area
A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
Product Reliability Engineers are part of Palantir’s Product Support Organization. As experts in the architecture, tooling and operations of Palantir’s platforms, we ensure that Palantir’s mission-critical products are available to our customers 24/7/365. We provide direct developer and user support to Palantir engineers and customers as they scope, deploy, manage, and extend our platforms to solve challenging data problems.
When something goes wrong, we are the first to respond. We know what to do — and if we don't, we figure it out. As a Product Reliability Engineer, you’ll need to be resourceful, analytical, and agile. Every day is different as Palantir’s products, and our customer’s problems, are constantly evolving. Collaboration — with customers, developers, and business teams — is essential to resolving the most difficult and nebulous technical issues. You'll apply creativity and deep technical knowledge to convert what you know, and what you learn, into a better software product.
To maintain our agility, when you’re not focused on the product, you’ll build and maintain the infrastructure critical to connecting those with questions or problems with those who should help. Working closely with our engineering and business teams, you will help with the deployment lifecycle of our products. This might include ensuring that product health is monitored through metrics, building and tuning automated alerts to proactively identify product issues, and developing and documenting strategies for responding to incidents.
Whatever the technical issue or question about Palantir’s products, you’ll play a critical and central role in resolving it — seeking not just a one-time fix, but a permanent solution. Product Reliability Engineers go beyond the root cause analysis to ensure that known issues are proactively mitigated across all systems.
For more information, please visit our Product Reliability Team page. https://www.palantir.com/careers/teams/product-reliability

Core Responsibilities

  • Become a Palantir Product Expert.
  • Collaborate with the Forward Deployed Engineering and Product teams in the development and design of creative and reliable solutions for our customers.
  • Diagnose and resolve issues encountered in the field.
  • Provide education and guidance on configuring and working with Palantir products to prevent issues before they occur.
  • Contribute to the end-to-end quality of the product by verifying fixes and advocating for improvements.
  • Coordinate and manage customer contact for critical product issues.
  • Take part in a 24/7 on-call rotation to address mission-critical incidents.

What We Value

  • B.S./M.S. in Computer Science, Engineering, Information Systems, Math, Statistics, Physics, Data Science or equivalent experience.
  • Awesome problem solving skills and ability to break down complex concepts.
  • Excellent analytical skills and attention to detail.
  • Comfortable working in a fast moving environment with dynamic objectives.
  • Ability to think creatively and define product and customer needs.
  • Ability to work independently and make decisions under minimal supervision.
  • Excellent teamwork and written/verbal communication skills.
  • Experience coding with Java and/or web technologies a plus (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.).
  • Experience with distributed computing systems and/or cloud infrastructures a plus (e.g. Spark, Hadoop, YARN, Kubernetes, AWS, etc.).
  • Willingness and interest to travel as needed.

Palantir is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] #LI-LB1

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Location

We're located in Meatpacking, where it's easy to take meetings along the High Line or join colleagues for coffee, drinks, or a SoulCycle class.

An Insider's view of Palantir Technologies

What are some social events your company does?

My favorite social events are all the events centered around our kids! It allows teammates to connect not only on work projects but parenthood hacks, funny stories and work life balance! The kids always leave happy and asking if they can come to work with us again tomorrow!

Tiffany

Office Operations Analyst

What projects are you most excited about?

I’m most excited about projects that help people – either by letting them do more, or do what they’re already doing faster and better. I work on developer tooling, productivity, and infrastructure, so I get plenty of chances to do that at Palantir, building out tooling and solutions that help our developers deliver.

Javier

DevOps Engineer

What’s the vibe like in the office?

I love that our office embraces social activity outside of work! We have office softball and basketball teams, various clubs like the board game club, and regularly scheduled events like Friday happy hour. These are opportunities to get to know your colleagues in a different environment and make new friends in New York!

Dan

Forward Deployed Engineer

What are Palantir Technologies Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Palantir will challenge you — but we take care of you, too, with benefits and perks that promote health and productivity so that you can focus on what's most important to you inside and outside the office. In addition to generous health benefits and unlimited PTO, we offer massage, chiropractic services, acupuncture, nap rooms, and subscriptions to apps that promote emotional wellness like Joyable and Calm. We also host workshops on meditation and mindfulness (and the occasional tai chi class led by our CEO).

And we invest in building community. Our people come from many different walks of life — entrepreneurs, veterans, PhDs, authors, and artists, to name just a few — and we strive to create an environment where we can take advantage of our shared knowledge. Communal meals, outings, and clubs bolster a culture of trust and collaboration reinforced by our flat structure.

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