A World-Changing Company

At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

The Role

As a Product Reliability Engineer, you have a deep understanding of Palantir's products and APIs. You collaborate with our customers, business teams, and product development teams, continually building upon and applying our deep technical knowledge and skills across our product suite at every level.

From working with users and developers, both internal and external, we are deeply familiar with how users leverage and build on top of Palantir's products, and use our accumulated experience and expertise to maximize platform availability. We anticipate questions, solve problems, and implement solutions to help turn abstract goals into reality.

Product Reliability Engineers also spend their time working on projects that affect many parts of the organization, including automating processes, developing custom tools, contributing bug fixes to various products, advocating for features with the product team, and managing instances that are vital to the success of Palantir.

Product Reliability Engineers make sure that Palantir's mission-critical products are always available to our users and provide tangible solutions to problems in uniquely collaborative and creative ways; we are integral to the success of Palantir and our customers.

Core Responsibilities

• Become a Palantir Product Expert.
• Collaborate with the Forward Deployed Engineering and Product teams in the development and design of creative and reliable solutions for our customers.
• Diagnose and resolve issues encountered in the field.
• Provide education and guidance on configuring and working with Palantir products to prevent issues before they occur.
• Contribute to the end-to-end quality of the product by verifying fixes and advocating for improvements.
• Coordinate and manage customer contact for critical product issues.
• Take part in a 24/7 on-call rotation to address mission-critical incidents.

What We Value

• B.S./M.S. in Computer Science, Engineering, Information Systems, Math, Statistics, Physics, Data Science or equivalent experience.
• Awesome problem solving skills and ability to break down complex concepts.
• Excellent analytical skills and attention to detail.
• Comfortable working in a fast moving environment with dynamic objectives.
• Ability to think creatively and define product and customer needs.
• Ability to work independently and make decisions under minimal supervision.
• Excellent teamwork and written/verbal communication skills.
• Experience coding with Java and/or web technologies a plus (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.).
• Experience with distributed computing systems and/or cloud infrastructures a plus (e.g. Spark, Hadoop, YARN, Kubernetes, AWS, etc.).
• Willingness and interest to travel as needed.

Palantir is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. #LI-LB1