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Professional Services Consultant

| Greater NYC Area

Databases are the beating heart of every business in the world.

Cockroach Labs is the team behind CockroachDB, an open source, distributed SQL database. We aim to build infrastructure that keeps pace with the world, so developers can focus on what matters most: building the best products. Join us on our mission to Make Data Easy. Are you ready to aim high and build to last?

About the Role

In this role, you will ensure the success of our customers, acting as the expert for our product, and providing consulting expertise for the deployment, optimization, and operation of CockroachDB. You will carry on in-depth discussions with customers' technical experts as well as high-level, business talks with senior executives, taking our solution to the next level. To shine in this position, you have a strong technical background (infrastructure solutions), be a critical thinker, and have a passion for problem-solving.

You Will

  • Partner closely with customers to gain an understanding of both their technical and business environment and requirements, providing a hands-on delivery of CockroachDB.
  • Build design and deployment plans to implement CockroachDB into new customer environments; store, retrieve, and manipulate data for analysis of system capabilities and requirements.
  • Consult with customers or other departments on project status, proposals, and technical issues such as software and performance maintenance.
  • Follow best practices when deploying CockroachDB, ensuring a consistent and positive customer experience.
  • Solve customers’ product related problems on clients’ systems remotely and onsite.
  • Collaborate with members of Support and Engineering teams to quickly resolve any client issues and ensure customer post-sales satisfaction. Train customers and partners on all aspects of the product and become their trusted advisor.
  • Build SOWs to be delivered for customer implementation, creating an SOW repository and best practices for implementation.

The Expectations

In your first 30 days, you will learn about CockroachDB and understand the value it brings to our customers. During this time, we also believe it’s crucial for you to establish internal relationships across documentation, product, and engineering to navigate resources to help you in your efforts with customers.

After 60 days, you will be working with customers and to better understand their needs and how they can use CockroachDB in their environment. Over time in this role, you will manage hands-on product implementations both remotely and onsite.

You Have

  • Previous customer-facing role either part of consulting, sales or support, working closely with customers and partners to deploy complex, custom solutions in a variety of customer environments.
  • Firm understanding of SQL, Linux, and scripting languages (Python, Go, etc.) and one or more of the following technologies: MySQL, MS SQL, Oracle SQL, NoSQL.
  • Deep understanding of infrastructure technology and solutions, especially databases.
  • Strong customer service skillswith a passion for delivering customer satisfaction.
  • B.S. in Computer Science or other technical major.
  • 5+ years of experience working with complex applications or distributed systems with a deep understanding of technology deployments.
  • Willing to travel up to 50% based on customer and business needs.

The Team

Reporting to Jeff Miller - Chief Revenue Officer

Jeff joined Cockroach Labs because every CIO/CTO in the world is trying to make the cloud journey and most of those a hybrid cloud journey and eliminate legacy systems while also meeting new data privacy requirements. CRDB provides the only global distributed transactional database that is cloud neutral and will allow customers to handle complex data privacy issues. When he is not helping customers, he loves to spend time with his family, play golf, tennis, and squash, and watch anything Clemson on TV.

Our Benefits

  • 100% health insurance coverage (for you and your dependents!)
  • Paid parental leave (with baby bucks)
  • Flex Fridays
  • Flexible time off & flexible hours
  • Education reimbursement
  • Relocation support

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • ReactLibraries
    • ReduxLibraries
    • CockroachDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • AirtableManagement

Location

53 W 23rd St , New York, NY 10010

What are Cockroach Labs Perks + Benefits

Cockroach Labs Benefits Overview

Flexible Working: You are free to arrange your work schedule to meet your individual circumstances.

Free Fridays: One day a week, focus on what drives and motivates you outside of your core work responsibilities. Dedicate time to a community project. Spend a day at home with the kids. Work on the next super feature. We’re convinced that providing adults with time to be creative outside of their day-to-day work yields better results.

Food for All: We provide food throughout the Cockroach Labs work week (Mon-Thu) and grab dinner twice a month as a team at one of NYC’s outstanding restaurants.

Events
 and Outings: Once a quarter we enjoy some downtime as a team, whether it’s catching the latest blockbuster, picnicking in Central Park, or strolling through a museum for inspiration.

Team Trips: Twice a year we voyage beyond Manhattan’s shores. These might be trips to the Caribbean or to the mountains. The connections made in these environments build friendships and deepen the ties which make working together fun and productive.

Flexible Time Off: We care about productivity, not face time. Take time off when you need it.

Learning is Good: We provide $1500 annually to support learning and development through workshops, conferences, and networking events.

Health & Retirement: 100% health insurance coverage for you & your dependents; One Medical membership; Gym discounts; free Citibike membership; 401(k).

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% Company-sponsored Medical, Dental, Vision, Basic Life, AD&D, and Disability Insurance for You, Your Spouse, Partner, and Dependents.
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity compensation is determined by the impact we expect an individual to have in their role paired with the risk that earlier employees took in joining the company.
Child Care & Parental Leave Benefits
Generous Parental Leave
8-12 Weeks of Family Leave + $500 Baby Bucks
Flexible Work Schedule
Cockroach Work Week: In-office Monday thru Thursday, with the option to work remotely on Fridays. Core Office Hours: 10am-4pm (except Tuesday Team Meeting from 5:00pm-6:00pm)
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Pre-tax Commuter Account & Paid Citi Bike Membership
Company Outings
Monthly Company Activities & Bi-Annual Company Trips
Free Daily Meals
Lunch Monday thru Thursday & Team Dinners Every Other Tuesday
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Relocation Assistance for You and Your Family to Move to NYC
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
$1500 Learning & Development Stipend + $1500 for Associated Travel
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