Project Engineer

| Greater NYC Area
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Electric is a Series B startup backed by Bessemer Venture Partners, Bowery Capital, GGV Capital, Primary Venture Partners and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers. 

The Role

Electric is seeking a skilled Project Engineer to join our Customer Success team.  You are a strong technical problem solver, motivated by implementing scalable technical solutions in a highly autonomous environment. You take pride in attention to detail and meticulous testing, mindful that every project you engage will affect dozens or even hundreds of customers. Ability to work remotely.

Responsibilities

  • Serve as a technical resource to the Project Management team, executing on key projects that can affect hundreds of Electric’s customers simultaneously
  • Work with the Professional Services team (and sometimes the customer) to understand requirements, then develop and execute technical project plans
  • Perform research and thorough testing on potential technical solutions for organization-wide customer requirements  
  • Implement and configure a wide array of Enterprise technologies
  • Adhere to milestone dates, status, and coordination between different stakeholders.
  • Write and maintain operational documentation and procedures.
  • Ensure customer satisfaction in the delivery of project tasks. 

Requirements:

  • You’re a subject matter expert in at least one of these key technology offerings:
    • Microsoft Cloud, (Azure AD, MS Teams or Office 365)
    • Single Sign On (Okta, Google Cloud Identity, Jump Cloud, etc) 
    • G Suite (Experience with API or GAM)
    • Basic Scripting (Powershell, bash, python, etc)
    • SQL
  • Working knowledge of JAMF or Kaseya
  • Experience as a technical administrator of SaaS applications in a corporate environment
  • Exceptional written and verbal communication skills, with a focus on listening and asking informed questions
  • College degree from an accredited four-year institution or relevant technical experience

Preferred Experience:

  • Active Directory Administration (cloud or on-prem)
  • DNS, including SPF, DKIM, and DMARC
  • Cloud Data Migrations 
    • On-prem server to cloud-based service.
    • Cloud to cloud
    • Email
  • Backup and disaster recovery (Datto, Crashplan, Infrascale, SolarWinds MSP, etc.)
  • Basic familiarity with Meraki or Unifi
  • Quickbooks (nice-to-have)
  • Slack
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ServerlessFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PeriscopeAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

408 Broadway, New York, NY 10013

What are Electric Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
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