QA Associate, Development

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.  We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Are you passionate about data? Savvy with new technologies and systems? Are you creative and want to tackle meaningful problems? Then join us here at MSK, where we can provide you with the opportunity to do all those things! This is an exciting role for someone who has the right skillset to be part of a dynamic team and learn how to apply their expertise. Our Development Operations team cares deeply about solving critical issues that will measurably impact the lives of MSK’s patients and staff.

 

The Development Operations department is responsible for the technical structure and support for MSK's fundraising efforts. We are looking for a new team member to join us in a QA Analyst role where you will help to improve data quality and efficiency within the department.

 

You will:

  • Conduct data integrity projects within Blackbaud CRM, which is the fundraising database of record for MSK, and other applications serving Development.
  • Analyze and interpret data from various sources to update donor information, manage duplicate records, and resolve database inconsistencies.
  • Assist in identifying the areas of greatest need, developing a plan, and seeing them through to completion.
  • Work closely with constituent records in the database to recognize and flag data hygiene issues, process issues, and system failures.
  • Run established and scheduled processes that are critical to the functioning of Blackbaud CRM and other applications serving overall business operations.
  • Seek a quick and thorough resolution to any issues that may arise to ensure business is not interrupted.
  • Interact and communicate closely with the Development fundraising and administrative staff.
  • Provide application support, answer questions, and build great relationships with users.
  • Become well versed in all business rules and the individual processes and workflows across Development, and offer suggestions for improvement.
  • Validate data and test system functionality during database upgrades and conversions.
  • Evaluate how changes to functionality may impact user experience, data integrity, business rules, and system workflows, and provide feedback to management.
  • As needed, assist with process documentation, provide backup to training staff, and contribute to team projects.

 

You have:

  • Bachelor's degree and 1-4 years of relevant data analysis experience.  In lieu of a Bachelor’s degree, 5 years of relevant experience can be considered.
  • Ability to synthesize and present highly complex/technical information so that it is clear and easy to understand.
  • Excellent written and verbal communication skills.
  • Strong analytical aptitude and desire to continually learn and innovate.
  • High level of attention to detail, process and organization.
  • Enthusiasm, patience and a positive attitude.
  • Curious nature and drive for continuous improvement.
  • Eagerness to collaborate and work in teams, but feels equally comfortable with independent work.
  • Effective communication skills, capable of determining how best to reach different audiences and adapting communications based on that understanding.

Nice to have:

  • Experience and interest in fundraising and the CRM database used to support Development efforts.
  • Experience with SQL, relational databases, and Excel.
  • Excellent presentation skills and experience training.
  • Understanding or a strong interest in human centered design or design thinking.
  • Experience in large organizations and/or cross functional-matrixed teams.
  • Ability to confidently and credibly share their point of view while developing trusting relationships.

 

#LI-POST

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

 

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Location

1275 York Avenue, New York, NY 10065

What are Memorial Sloan Kettering Cancer Center Perks + Benefits

Memorial Sloan Kettering Cancer Center Benefits Overview

At MSK, we are invested in the health and well-being of our employees and their dependents. We offer a comprehensive and flexible benefits package, so you can choose what’s best for you and your family. MSK shares the cost of the plans with you, and your share depends on your plan elections and salary band.

Health Insurance & Wellness Benefits
Health Insurance Benefits
MSK offers a robust array of health and wellness plans. Medical coverage is offered through Empire, Aetna, and Oxford. Wellness programs are usually at no cost to you.
Retirement & Stock Options Benefits
401(K)
MSK partners with TIAA to offer a robust retirement savings plan with fund investment via Vanguard.
Child Care & Parental Leave Benefits
Child Care Benefits
MSK provides Bright Horizons backup child and elder care and [email protected] network.
Generous Parental Leave
MSK is proud to offer our paid parental leave, which offers six weeks of fully paid time off to bond with a newborn or newly adopted or placed foster child.
Flexible Work Schedule
MSK offers flexible work arrangements
Adoption Assistance
MSK recognizes the need for innovative solutions that maximize productivity without sacrificing employee well-being, family relationships, and personal life.
Vacation & Time Off Benefits
Generous PTO
At MSK, we recognize that our employees dedicate their whole selves to their work and need appropriate time off to recharge and refuel.
Paid Holidays
Perks & Discounts
Commuter Benefits
Transit spending account and parking spending account
Happy Hours
Fitness Subsidies
Fitness guidance and fitness center discounts
Professional Development Benefits
Tuition Reimbursement
The Tuition Assistance Program provides financial assistance to help employees further their education, enhance their skills and knowledge, and improve their ability to face future challenges at MSK.
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