Revenue Operations, Salesforce Administrator

| Greater NYC Area | Remote
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Catalyst Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with all of the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission.


Position Overview

We’re looking for a Salesforce Administrator to join our Revenue Operations team! As we grow our go-to-market teams, we’re looking to bring in an experienced admin sooner than later, and you will own a key role in the building, maintaining, and scaling our CRM system. You will lead the charge in creating a best-in-class Salesforce instance where its users are happy and the right data is captured, makes sense, and is being looked at and utilized, ultimately informing the executive team to make data-driven decisions.


What You’ll Do

  • Identify, develop, and deploy new business processes that improve efficiency and productivity for the teams using Salesforce
  • Handle basic administrative functions including user management, profile and roles management, system backups, and other routine tasks.
  • Understand and orchestrate the intake and output of Salesforce data, along with our internal systems that are integrated to Salesforce
  • Maintain the highest standard of data hygiene
  • Update and maintain documentation of our Salesforce instance and systems integrated to Salesforce
  • Work cross-functionally across Marketing, Sales, and Customer Success to deliver on their Salesforce needs, both from a leadership and individual contributor perspective
  • Project manage incoming requests and communicate change effectively


What You’ll Need

  • 3+ years of hands-on Salesforce admin experience in a B2B high-growth organization
  • Familiarity with Workflows, Process Builder, and Object Management (including Custom Objects)
  • Creative critical-thinking and problem-solving skills
  • A track record of excellent project management in a fast-paced environment
  • Strong documentation and verbal/written communication skills
  • Bonus: ADM-201/ADX-201 certification
  • Bonus: Experience with HubSpot, Outreach, ZoomInfo


Why You’ll Love Working Here!

  • Highly competitive compensation package, including equity - everyone has a stake in our growth
  • Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
  • Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
  • Annual education stipend, to ensure that you're continuously expanding your skill set
  • Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
  • Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!


Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.


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Location

Catalyst's office is conveniently located in the heart of Chelsea. However, we also believe that the future of work is distributed, and we provide employees with the flexibility to work from wherever they are most comfortable (within either the US or Canada).

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