SaaS Ops Engineer

| Greater NYC Area
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We're looking for a SaaS Operations Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

The Engineer will join the SaaS Ops team within Enterprise Engineering to help govern IT operations by supporting and continually enhancing the use and security of our productivity tools. Responsibilities include SaaS administration, engineering solutions, and evolving core technologies. In addition, you'll also:

  • Focus on researching, implementing, configuring, maintaining and troubleshooting core corporate SaaS applications
  • Integrate and automate SaaS systems to increase value and adoption
  • Create, organize and maintain a detailed knowledge base rich in content, related to all core systems/technology in scope
  • Serve as a user advocate when appropriate and engage other teams while managing and/or escalating issues through resolution
  • Help grow and mentor the IT Support team focusing on technical skills and best practices
  • Provide insight on trends requiring proactive action to offer solutions to customers for upcoming corporate requirements

This is an exciting opportunity to join the SaaS Ops team within the Enterprise Engineering organization. Our core SaaS applications include Google Workspace, Jira, Confluence, Slack, Zendesk, and Okta. Day to day work will involve collaborating with the other teams in Enterprise Engineering offering exposure to everything from network engineering to building cloud infrastructure with code. 
Who You Are

You're a current SaaS Ops professional and/or have experience managing large scale corporate SaaS applications. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. You’re an enabler and a doer.  

  • You have an understanding of IdP, SAML, SCIM, and API integrations
  • You are comfortable and have a familiarity with modern development practices and the development lifecycle with experience using Scrum, Kanban, other agile methodologies
  • You have a strong understanding of Google Workspace administration and configuration
  • You demonstrate a high level of integrity, discretion and confidentiality
  • You have strong verbal and written communication skills to interact with cross-functional colleagues and IT relying on an ability to communicate complex systems jargon into terms our employees, managers, and leaders can understand

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit

  • You have experience automating SaaS application data flows via a scripting language
  • You have experience with endpoint management including Jamf or Microsoft Intune
  • You have experience with Active Directory


Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Employee Resource Groups (ERGs) that encourage our employees to share their unique experiences and perspectives
  • Flatiron-sponsored fitness classes


Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

We are committed to providing our employees with the resources they need both in and outside of work to enable them to focus their working hours on improving cancer care and accelerating cancer research, and their non-working hours on everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away. Additionally, we offer a variety of day-to-day perks and benefits that foster an inclusive culture, nurture our community and invest in each team member’s professional development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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