Salesforce Administrator
WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT WE'RE LOOKING FOR
The Salesforce Administrator will act as the primary administrator and data manager for the Global Services & Support team on behalf of Revenue Operations. The Braze GSS department primarily works in a post-sales environment, onboarding and advising our customers as well as offering a full technical support function. A successful candidate will be the primary point of contact and will work with GSS leadership and key-stakeholders to increase efficiency, solve problems and implement scalable business processes. We are looking for a self-starter who has a passion for data, technology and analytics at a rapidly growing tech start-up.
WHAT YOU CAN EXPECT
- Align with the Global Services & Support team in day-to-day and large scale Salesforce initiatives (e.g: Service Console, Financial Force, Communities) including discovery sessions, impact assessment, creation of requirement documents, user acceptance testing and implementation strategies.
- Serve as SME of Global Services & Support technologies on behalf of RevOps team
- Build, test, deliver and provide post-deployment support for solutions delivered, from small enhancements to large projects.
- Responsible for the executing administrative configurations, user accounts, roles, reports/dashboards, sharing rules, security, configuration, workflow rules, support, maintenance, documenting business requirements.
- Design, implement and perform data hygiene and maintenance aligned with Salesforce best practices; i.e. maintain database for integrity and accuracy including cleansing and duplicate record management.
WHAT YOU HAVE
- 4+ years of Salesforce.com Administrative experience in an instance with > 300 users
- In-depth knowledge of the Salesforce Service Cloud platform and Salesforce Lightning - best practices, available declarative functionalities, data structures, and limitations - and of Salesforce’s architecture (triggers, validation, lightning components)
- Ability to work effectively in a fast-paced environment, with a problem-solving mindset, using data to support your decisions
- Strong problem solver with the ability to assist and potentially lead very detailed and interrelated projects
- Project management, time management, communication and organizational skills
- Proficiency in translating technical requirements both written and verbally
ADDITIONAL USEFUL SKILLS
- Experience working in Start up and SaaS environment
- Experience with Financial Force
- Real-world experience of Salesforce processes around Case handling
- Salesforce Certifications are a plus
- Experience of integrating Salesforce with CTI and/or Chatbots
- Competency around revenue recognition would be a bonus
- Familiarity with Einstein Analytics could be beneficial
WHAT WE OFFER
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
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