Salesforce Administrator
We’re looking for someone passionate about Salesforce and business process automation - looking to grow their skills set at Namely. At Namely we use the full customer life cycle in Salesforce - Leads, Accounts, Opportunities, Quotes, Products, Support cases - Billing - you’ll have the opportunity to deepen your knowledge in all aspects. You will have 1-2 years of experience working as a Salesforce Administrator and have experience designing, configuring, and customizing Salesforce. You should have a strong enablement mindset, be willing to train end-users, and work with stakeholders of all seniority levels. Your main goal will be to ensure responsive turn around on support tickets while working with departments to build for scale.
Administration & Optimization:
- Administer and configure Namely’s Salesforce Org based on best practices
- Manage all support requests and the administrative needs of our users
- Manage user roles, profiles, security, workflows, processes, interfaces, and process flows
- Design, develop, and maintain complex workflows rules, validation rules and custom automation, etc.
- Understand business needs across Namely and clearly translate them into business and functional user requirements
- Identify opportunities for application optimization, redesign, or development
- Be a student of Salesforce; evaluate new tools as they become available and implement where appropriate
- Collaborate with cross-functional teams on new feature technical design, technical requirements, limitations, and implementation
- Prepare and configure functional prototypes
Data & Analytics
- Troubleshoot & train and manage reports and dashboards based on KPIs for stakeholders, and ad hoc reporting support upon request
- Audit, uncover, and resolve data integrity issues on a continual basis within Namely’s Salesforce Org and with systems that integrate with it, such as Namely, NetSuite, etc.
- Perform mass data imports/exports using API or various import tools
Responsibilities
- 1 - 2 years of experience as Salesforce Administrator
- Proficiency in SFDC performing tasks such as: security settings, workflow rules, custom object creation, reports and dashboards
- Demonstrable skills in gathering and translating business requirements into actionable project plans
- Flexible in the face of changing priorities, with the ability to multitask, and handle urgent interruptions with high level of professionalism and a positive attitude
- Excellent analytical, process design and problem solving skills, combined with strong business judgment and demonstrated project management experience
- Self-motivated with excellent communication, interpersonal and organizational skills
- Ability to coordinate with implementation partners, other IT managers and internal stakeholders in providing solution suggestions and constructive feedback
Nice to Haves
- Salesforce Administrator ADM-201 certification a plus
- Experience with Salesforce CPQ, JIRA, Netsuite or Zuora a plus
- Understanding of the SaaS subscription model and Annual Recurring Revenue is a big plus!
About Namely
Namely is the first HR, payroll, and benefits platform employees actually love to use. People are at the center of everything we do—from our platform to our staff. Why join us? We believe every company and every employee deserves a great workplace, supported by HR technology they use and love. Most importantly, we believe in giving you the tools you need to do the best work of your career.
We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at Namely. Your participation in the survey is completely optional and voluntary, and none of the information you provide will be considered in the hiring process or with respect to any employment decision made by Namely. Namely will have access only to anonymized data submitted through these surveys.