Who are we?

Tempest (formerly known as Hip Sobriety) is a female-founded, first-of-its-kind digital recovery platform that provides alcohol abuse treatment for the 46 million Americans who don’t identify as addicted. We are a modern alternative to current recovery options like AA, focused on putting people at the center of their own recovery through an approach that’s empathetic, empowering, and desirable. 

Tempest serves a customer currently ignored by the wellness, healthcare and recovery industries; deliver them to sobriety; and keep them engaged in an evolutionary pursuit at a fraction of the cost of traditional treatment modalities. We position sobriety less as a singular goal and more as a holistic, aspirational lifestyle, and communicate this through our meticulously designed brand, through the thoughtfulness and joy built into our products, and through our commitment to culture-shifting via The Temper, our media presence. 

Our current core product--an 8-week course that combines ed tech with an online support community--has been wildly successful. To date, over 4000 participants have been through the beta course with a Net Promoter Score of ~80.  About half of our sobriety school participants convert into annual members and receive access to monthly Tempest content, a supportive online community, and the opportunity to attend in real life events. 

Tempest offers staff:

• An open-minded, accepting, mostly hilarious culture that believes employee happiness comes first
• Unique holidays (and a lot of them)
• Great health insurance with One Medical benefits
• $150/month wellness reimbursement
• Work from home Thursdays
• Weekly team lunch and office snacks
• Family-friendly policies
• Pre-meeting meditation practice
• Weekly support for those in recovery 
• Zero happy hours 
• Endless Topo Chico

Salesforce System Administrator.

The Salesforce Administrator will be responsible for the execution of day-to-day configuration, support, and maintenance of our Salesforce instance, as well as continuously improving the platform to enable our growth. You will work closely with the Product, Operations, Marketing and Engineering team to ensure core processes and systems are well defined, precisely measured, and function effectively and with scale.

Specifically, this role will be expected to have a broad understanding of Salesforce automation capabilities, change management, user management, data models, and most importantly - providing the best experience for our end-users. We are looking for someone who passionately understands Salesforce, is committed to continuous improvement, is a very analytical and a creative problem solver with a bias for action and has a relentless focus on getting things done.

The right person will enter our fast-paced environment, quickly build strong relationships with the team, take the time to really understand our users, and develop and execute a plan. This is a full-time role based out of our New York headquarters.

The Team.

We are a growing product team that already includes product managers, product designers, instructional designers, and engineers. Because of our tech-enabled product, you will be collaborating with a group of experts ranging from operations, design, curriculum development, engineering and marketing. Your role will be to build a thoughtful and engaging experience on our websites for our users. The ideal candidate will have a strong grasp of writing elegant code and working cross functionally.

Role Responsibilities

• Serve as the system administrator for the Salesforce environment with ~30 users across multiple use cases
• Work with the engineering team to help define and implement best use cases of Salesforce as we build platform functionality off of it
• Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades and new releases
• Manage integrations with our Salesforce instance; including our Tempest application and 3rd party content hosting platforms
• Coordinate the evaluation, scope, and completion of new development requests
• Work with Operations and Finance to ensure all sales and pipeline data is accurate, complete, and easily accessible
• Assist in training of new users, and grow the Salesforce skill set across the organization

Minimum Qualifications

• 2+ years of experience as a Salesforce Administrator
• Must demonstrate exceptional verbal and written communication skills.
• Proven ability to implement new processes and facilitate user adoption, training and support
• A demonstrated ability to understand, break down and articulate complex Salesforce concepts with technical and non-technical stakeholders
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, set clear expectations and work well cross functionally with peers and leadership.
• You are comfortable building prototypes and communicating directly with engineers and business stakeholders on the technical constraints of various approaches.
• Understanding of agile development and iteration
• Strong experience with the Lightning Platform

Preferred Qualifications

• Proven ability to implement new processes and facilitate user adoption.
• Deep knowledge of native reporting capabilities & user interface best practices. 
• Comfortable creating custom objects, custom fields, formula fields, validation rules, custom list views and other content of intermediate complexity.
• Ability to assess and implement the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
• Strong experience with bulk data handling with tools like Data Loader, Data Import/Export Wizard, Workbench and native deduplication tools.

Advanced Qualifications

• Any certification for Salesforce Administrator, Advanced Administrator or Platform App Builder.
• Trailhead Superbadges in Lightning Experience Reports & Dashboards Specialist, Security Specialist, and Process Automation Specialist.
• Experience with Marketing Cloud connector.
• Experience with Omni-Channel implementation and administration.

You May Be a Good Fit if You...

• Are excited and empowered by a mission-driven company & culture of building products and tools that positively impact the well-being of our students and users
• Are a demonstrated and celebrated teammate & leader - someone whom your previous teams would love to work with again.
• Are a hustler - you love the early-stage process of product development and enjoy owning the larger goal.
• Are able to balance vision with details and impending deadlines - you embrace a “ship fast” mentality
• Are a great partner-in-crime - you can think at a strategic level as a co-conspirator and thought partner for your colleagues, manager, and everyone you interact with.

What we value and why you should join.

We’re a group of passionate and committed individuals determined not only to create a modern, feminist, inclusive, recovery modality but also to entirely upend the way our culture views alcohol—we are the anti-Rose All Day. We have a scrappy, get it done upstart ethos. We believe in showing up no matter what, honesty at all costs, persistence, straight-talking, and risk-taking. We’re not looking culture fits, we’re looking for individuals looking to build an entirely new culture. You should join if you want to make a difference in the world, and see this as the obvious way for you to do just that.

No recruiters. Direct only.