Senior Architect in Professional Services

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Onna is a worldwide provider of eDiscovery and Knowledge Management services to a broad range of clients. We are currently looking for a Professional Services Architect. This is a remote position located anywhere in the US. We also have an RTP office, though the whole team is currently working remotely as well. 

We are looking for a business-savvy technical thought leader who uses excellent technical and communication skills to provide world-class, customer-driven solutions to large enterprises, enabling Onna sales and partner organizations to drive revenue from our Professional Services offerings.

As a member of Onna’s Professional Services team, you’ll show the incredible value and technical capabilities of our Onna Solution to our customers. As a trusted expert on Onna’s architecture and offerings, you’ll be present during pre-sales and an active participant during delivery.

You’ll gain a deep understanding of our customer’s business, their technical issues and challenges and offer compelling solutions. Working closely with our Enterprise Solutions Managers, you’ll present our offerings—including technical workshops and integrations with our customer’s existing applications. Our Architects work closely with many teams within Onna as we build out our Professional Services offerings.

Who you are:

  • 3+ Years experience with knowledge management, information governance  or comparable solutions.
  • Architect level Enterprise experience in designing customer solutions within a Professional Services team. 
  • Understanding of and designing solutions for heterogeneous environments and systems are essential
  • A key indicator of this experience would be a skill set that includes one or more of the following: Amazon Web Services, Google Cloud Platform, REST APIs, Slack, Box, Google Workspace, Dropbox, Microsoft 365, Quip, Jira, Zendesk, etc, in addition to general knowledge of cloud architecture, digital transformation and the IT landscape
  • Hands-on project experience mapping business requirements to business logic, designing and implementing custom workflows.
  • Familiarity with application and data integrations, privacy, knowledge management, and/or eDiscovery solution landscape
  • Ability to work with APIs to enable out of the box products to perform customized functionalities
  • Outstanding verbal and written client facing communication skills, you distill complex solutions into simplified explanations, and share relevant customer success stories that demonstrate value to customer

We'd especially like to see:

  • 3+ years of experience working as either a Architect, Presales, or Systems Consulting role
  • Experience in competing eDiscovery & Knowledge Management products

We've entered a new era of remote work, where our day-to-day is now virtual, and we're committed to adapting to embrace this change. Due to the nature of this role, there may be an occasional need for travel.

Benefits we offer:

  • Competitive salary package 
  • 401(k) with matching contribution
  • Comprehensive medical, vision, and dental coverage
  • Flexible vacation and PTO policies
  • Flexible working time
  • Remote and semi-remote work opportunities
  • Monthly virtual fitness and well-being stipend 
  • Learning and development budget
  • Monthly virtual team Lunch-and-Learns and Happy Hours 
  • Birthday and anniversary celebration

About us, our product, and our funding:

We're Onna: A passionate, hard-working team solving one of the biggest challenges facing today's businesses — knowledge fragmentation. We've built the world's first Knowledge Integration Platform to make enterprise knowledge more accessible, useful, and private. We help some of the world's leading companies like Facebook, Slack, Electronic Arts, and Fitbit, to bring together fragmented knowledge from today's most popular workplace applications.
Our growing list of integrations features tools that are essential to our customers’ daily workflows like Slack, Zoom and Dropbox. Once connected to Onna, the potential use cases are limitless:
Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees. With our platform, teams can unify, protect, search, automate, and build on top of their organization's proprietary knowledge, allowing them to leverage it in new and intuitive ways.
We're a distributed team with locations in New York City, Barcelona, Raleigh-Durham, San Francisco, London & Toulouse, and many remote team members throughout the US. Onna is actively growing and we're thrilled to welcome new team members from across the world to a work environment that is collaborative, flexible, fast-paced, and lighthearted.
Onna aspires to be a place where people can bring their whole selves to work. We value empathy, grit, and balancing a sense of ownership of our work alongside appreciation for our teammate's accomplishments and effort. Your career growth is important, and we'll provide you with the tools, resources, and manager support to gain experience and further develop your skills.

In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund. 

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Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines. To view our privacy policy, please visit here.

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