Senior Cloud Systems Engineer

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About mParticle:

mParticle is the customer data platform for every screen. Sophisticated marketers at companies including Starwood, NBC Universal, Spotify and Airbnb use mParticle to integrate and orchestrate their entire growth stack, enabling them to win in key moments of the customer journey. Founded in 2013, mParticle manages $5 billion in transactions and 250 billion API calls monthly. The company has raised more than $70M from investors including Harmony Partners, Bain Capital Ventures, and Social Capital.

Recognized as one of Crain’s 100 Best Places to Work in New York City and named a “Vendor to Watch” in Gartner’s 2017 Digital Marketing Hubs Magic Quadrant report!

As an engineer who is a part of the Production Engineering Team, you will be integral to the design, set up, automation, and maintenance of challenges and solutions the team takes on. The ideal candidate should have effective intercommunication skills to promote collaboration with developers, support engineers, customers, and senior management. They will work closely with development squads, our client-facing teams, and customers, as well as other engineers and developers gathering requirements, architecting, and constantly delivering quality improvements to our platform.

What you'll be doing:

  • Be part of PagerDuty rotation responding to platform incidents and provide support for other engineers who are responding to customer issues
  • Use your daily interactions with the platform and your experience and skills to constantly improve our environment and ensure that issues do not reoccur
  • Maintain and augment our monitoring systems so that they alert on symptoms, instead of issues
  • Be proactive and take ownership in identifying, raising, and resolving issues or deficiencies you see anywhere in our environment
  • Produce and improve internal documentation and SOPs where they are missing or lacking quality or details
  • Write new Terraform and Ansible code and improve existing codebase to help automate and remove toil from the team
  • Live-debug applications and issues, and identify, resolve or own resolution for functionality and performance deficiencies
  • Identify, and suggest or resolve performance issues with production applications and their configuration
  • Contribute to our scale goals by identifying areas for improvement that can lead to higher efficiency
  • Automate yourself out of a job

You will be perfect for this role, if you...

  • Have a bachelor’s degree in computer science or other highly technical, scientific discipline
  • Comfortably “own” Terraform
  • Comfortably “own” Ansible
  • Comfortably “own” the Linux shell
  • Have a proactive approach to spotting problems, areas for improvement, and performance bottlenecks
  • Have coding/scripting experience beyond simple scripts
  • Have an eye for edge cases, behaviors, creative solutions
  • Are experienced with configuration management
  • Have an unstoppable urge to fix what is broken
  • Efficiently balance speed/iteration and quality

What’s in it for you:

  • 100% company paid health care plans (medical, dental, vision) for employees. 75% paid for dependents
  • Flexible work environment with unlimited vacation, 15 company holidays, and quarterly mental reboot days
  • Employer funded HRA/HSAs, Stock options, Wellness Programs, Commuter Benefits, Learning and Development opportunities, paid leave and pet insurance…and so much more!

Candidates must reside within the USA or Canada. No visa sponsorship available at this time.


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Location

257 Park Avenue South, New York , NY 10010

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