Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian is looking for a passionate Senior Frontend Engineer to join our growing Data Science and Analytics team within Customer Support Services. You'll manage the design, build and maintenance of tools that allow our Support Engineers and related teams to be more efficient at helping our customers. You will partner with Data Scientists and business experts to build a better customer experience through intelligent self-help, auto-classification, and smart automations.
You are a fit for the role if you believe that smart systems & automations can accelerate the capability and effectiveness of every team, and that people should only perform those tasks which have more value in the manual process. You will use your understanding and skill in modern software design and architectural principles to build the next generation of our internal tooling and products.
In this role:

• You are going to apply your technical experience creating, testing, and maintaining scalable services that process large volumes of data
• You will collaborate with business teams to evolve solutions as business processes and requirements change
• You will work on tasks ranging from creating proofs-of-concept to production-grade applications
• You will build tools and systems with an Agile approach to delivering value
• You will work with data science and data engineering teams to create solutions that adapt to change

On your first day, we'll expect you to have:

• More than 5 years' experience as a frontend developer
• Understanding of the modern programming languages (e.g. Python or Java)
• At least 5 years' experience with standard frontend technologies like modern HTML, CSS, JavaScript/Typescript (we use React, Redux, Webpack and more)
• An understanding of website lifecycle from a performance point-of-view
• Experience with monitoring techniques/tools, continuous delivery and deployment strategies
• Advanced SQL ability with good practices for data validation of complex queries and ETL
• A passion for collaboration in remote world
• An understanding of privacy around user data
• A willingness to accept failure, learn and try again

We would love if you have:

• Worked with containers (i.e. Docker, Docker-compose)
• Worked with large distributed databases (HDFS, S3, Databricks, Athena, etc)
• Familiarity with machine learning approaches and applications to common business problems

More about our team
We are focussed on internal-facing automations to create step changes in the way the Customer Support Services team does business and supports our customers' needs. We have Data Scientists, Data Engineers and Software Engineers all working side-by-side, using our data in creative ways to make a crater-size positive impact to Atlassian and the Support Organization.
We are always growing and adapting, in and out of the office. We challenge each other to constantly improve our work and ask the hard questions, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians promote our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .