Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
"Customer Success and Agent Empowerment through Excellent Software"
The Customer Support Technology organization is a passionate team of engineers working diligently to unleash the potential of other Atlassians. We work closely with Atlassian's customer care teams to solve a variety of customer-centric problems and challenges.
As a team, we build intelligent self-service support systems, analytics, and smart tools which help Atlassian optimally engage with customers.
More about your role
We work directly with the business partners on crafting and implementing the microservices that drive customer success and happiness. You will be there from the early requirements discussions until the deployment and maintenance of the code that you and the team wrote. We own the source code and the responsibility to improve it.
More about our team
We are a growing team of developers, product managers, and designers of all levels of experience. We are, above all else, driven innovators. As standard for Atlassian, we offer 20% innovation time to tackle problems that matter the most to you. We count the reigning ping-pong champion among our numbers.
The team is directly involved in multiple initiatives to change the way Atlassian does business. We have the phenomenal opportunity to be part of redefining the company and invite you to join us on our journey.
On your first day, we'll expect you to have:

• You have at least 8+ years of work experience in designing and building production-level large-scale web applications
• Experience building services from the ground up - from gathering design requirements and building to deployment and ownership
• Proficient in Java and JavaScript
• Strong understanding of cloud platforms and working knowledge of highly scalable microservices and their design
• Ability to craft public APIs, coupled with a passion for writing clean code
• Passion for software engineering and getting stuff done using pragmatic approaches to iterate towards solutions for hard problems
• Solid understanding of application performance and crafting low latency, high-speed http applications.
• Provide strong technical foresight to the team.
• Working well in a team, comfortable with code reviews, and collaborating effectively across timezones on ideas and designs with some of the best architects and developers in Atlassian
• Excited by the opportunities that a Cloud Only world presents for our users, and keen to make a difference by embracing the best Cloud practices and tooling for engineers
• Partner across engineering teams to take on company-wide initiatives spanning multiple projects

It's great, but not required if you know:

• NodeJS
• ReactJS
• AWS Ecosystem
• operations and incident management - you know how to handle daily software ops work and you are not afraid of handling incidents from time to time

Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .