Senior iOS Engineer (NYC) at Kustomer
Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built it’s platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.
Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Facebook. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!
About the Role
Kustomer is looking for an iOS Engineer who is passionate about iOS best practices and building high quality SDKs. We believe in ownership and are looking for people driven to own their work as we grow.
You'll be responsible for:
- Designing & Building advanced iOS mobile SDKs
- Writing code in Swift
- Collaboration in a cross-functional team to design, define, and ship new features
- Consuming existing APIs and collaborating with team members to define new APIs
- Writing and performing unit and e2e tests to ensure usability, robustness, edge cases, and general reliability.
- Ensuring improved application performance and efficiency in both battery and network utilization
- Continual evaluation, discovery, and implementation of new technologies to maximize efficiency of development
- May involve handling sensitive personal data
- Bachelor Degree in Computer Science or Engineering
- 2-3 years of iOS mobile development experience
- Proficient with Swift
- Experience with Objective-C
- Familiarity with CocoaPods, Carthage, or Swift Package Manager.
- Working experience with JSON and REST APIs
- Experience with handling in-app push notifications
- Working experience with third-party APIs and Libraries
- Knowledge of emerging technologies, mobile architectures, and trends.
- Strong ability to identify and fix performance bottlenecks and deliver code that meets performance goals.
Nice to haves:
- Experience with cloud testing including AWS DeviceFarm or BrowserStack a plus
- Experience building iOS SDKs
- Experience with working with real-time messaging platforms
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.