Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

Veeva Systems is looking for a Sr IT Engineer (End User Services) to support our employees in the New York office and throughout the Americas. The successful candidate will be someone with a broad skillset / background in the field of End User Support and IT Infrastructure, a self-starter who can balance day to day operations with speed and efficiency while still planning and working towards long term goals.

Your day-to-day role will be very hands on managing end-to-end desktop support, from procurement to deployment, and ensuring our employees have the IT services and support they need to be productive. We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

What You'll Do

• Interacting with our internal clients to help resolve all levels of IT-related issues and to provide answers to them in a timely manner.
• Finding ways to make the team more efficient by continuously improving our processes and utilizing our tools to their full capability.
• Digging into common issues/trends for our users and finding the root cause.
• Participating in and taking ownership of project tasks for End User Services.
• Owning and driving projects to completion.
• IT account and asset management for onboarding/offboarding of employees.
• Resolution of escalated technical IT matters.
• Support company events, remote or onsite.
• Coordinate warranty repairs with Dell and Apple.
• Diagnosis and repair of end-user devices.
• Ship, recycle and dispose of devices with our partnered vendor.
• Assist in the management of hosted IT applications (Google G Suite, Egnyte, Zoom, Okta, etc.).
• Complete desk moves and new hire buildouts when requested in the New York office.
• Provide on-call weekend support as needed.

Requirements

• 5+ years of experience in a desktop support role within a global organization across multiple regions and time zones.
• Excellent verbal/written communication.
• Experience in supporting Microsoft Windows, Mac OS, and Chrome OS.
• Experience with G Suite and Office365.
• Can troubleshoot hardware/software issues for Windows and Apple devices.
• Can perform software installations and upgrades for various types of applications.
• Excellent verbal and interpersonal skills.
• Shows a history of giving excellent customer service and focus.
• Highly motivated individual with experience getting things done in a fast-paced environment.
• Able to travel within North America.

Nice to Have

• Basic networking knowledge and experience (+ CCNA level)
• ITIL, CompTIA, and/or Microsoft certifications.
• Knowledge with general IT security controls and best practices
• Experience documenting IT applications and training users
• Cisco Meraki operational experience
• Knowledge of asset management best practices.
• Previous experience with cloud/SaaS and/or virtualization technologies

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].