Company Description

Hyperscience is transforming the future of work to elevate human potential. Our human-centered approach to automation enables a new era of human and machine collaboration that delivers dramatically improved organizational agility, without the legacy cost and burden of change management. By combining data, people, and processes into digital assembly lines, the Hyperscience Platform turns complex processes into simple, configurable workflows. Our industry-leading machine learning technology continuously learns and evolves, to involve humans only when needed. For more information, please visit www.hyperscience.com.

We are The Automation Company, and that’s instilled in our DNA. 

We’re looking for an IT Systems Engineer, who will be responsible for implementing and maintaining corporate IT systems in use to create a seamless experience for our employees, both remote and in the office. The individual will work with the global IT team, function as a technical expert in areas such as networking, SaaS Ops, system administration, and A/V conferencing, while also mentoring junior team members. The right person is a problem solver who enjoys solving tricky technical challenges and has experience working in a fast-paced modern tech environment that leverages cloud-based resources. The individual will report to the Director of IT, and will support our growing company across North America, EMEA, and APAC locations.

Responsibilities

• Assist users with support issues related to access requests, laptop issues, and network connectivity
• Maintain an inventory of computing hardware
• Onboard / Off-board employee hardware and accounts
• Develop and maintain documentation of IT user guides, procedures, and knowledge base
• Be a valued contributor in a high-achieving IT environment
• Help with the set up and maintenance of the NYC office infrastructure that includes routers, switches, wireless access points, conference rooms, and A/V in the event space

Qualifications

• 5+ years experience with IT help desk and system administration.
• In-depth knowledge of troubleshooting MacOS issues, and Zoom meetings
• Experience setting up and operating A/V equipment for in-person events and webinars
• Understanding of Scripting Languages (Bash, Python etc) 
• Experience working in a company with SaaS-first architecture
• Superb communication skills, and customer service experience
• Self-starter attitude

Location

• NYC based or within commutable distance to our NYC office

Benefits

- Top notch healthcare for you and your family

- 30 days of paid leave annually to help nurture work-life symbiosis

- A 100% 401(k) match for up to 6% of your annual salary

- Stock Options

- Wellness stipend

- Pre-tax transportation and commuter benefits

- 6-month parental leave (or double salary to pay for your partner's unpaid leave)

- Free travel for any person accompanying a breastfeeding mother and her baby on a business trip

- A dependent care stipend up to $3,000 per month, per child, under the age of 21 or parent over the age of 65, for a maximum of $6,000 per month total

- Daily catered lunch, snacks, and drinks

- Budget to attend conferences, train, and further your education

- $1,000 one-time-use WFH stipend and $75 monthly WFH stipend

- Relocation assistance

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.