ActionIQ
Our mission is to unlock the power of data to transform customer engagement and create authentic human connections.
New York, NY
Hybrid

Senior Site Reliability Engineer

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About Us

ActionIQ unifies customer data and empowers marketers to deliver relevant customer experiences. Our product features self-service audience discovery and true cross-channel orchestration powered by AI-driven insights and decisions. This product and the platform it operates on is a complex and feature-rich distributed data system which we offer as a multi-cloud SaaS solution to our clients.

The SRE team’s goal is to provide our engineers with deep insight into the reliability and performance of our product in production. We work to bring operational context and realtime information to help our engineering teams to make actionable, data driven decisions. The SRE team is responsible for our observability strategy, incident tracking and analysis, tooling, and anything else that impacts the operability, reliability, and efficiency of our platform. Our systems process petabytes of data and serve high profile enterprise customers, and we’re just getting started!

About You

You’re excited about working for a growing startup and influencing the success and direction of our engineering organization. You’ve implemented Site Reliability Engineering practices in a startup at least once before, and you’ve got stories and experiences to share. You understand the theory and practice of SRE well enough to help us design and implement a practice that is uniquely our own.

Requirements

  • 5+ years experience in roles like DevOps Engineer, Site Reliability Engineer, Systems Engineer, or a similar job where you have supported large-scale customer-facing products.
  • Designing and reviewing systems and architectures for reliability.
  • Creating and tracking Service Level Objectives and Service Level Indicators for complex products and services.
  • Communication skills necessary to coach and persuade other engineers in the adoption of SRE practices and principles.
  • Software development skills in at least one object-oriented language.
  • Designing and executing processes for incident analysis, post mortems, disaster recovery drills, and similar.
  • Observability tools like Datadog, Honeycomb, New Relic, Zipkin, Prometheus, ELK, etc.

Preferred Experience

  • Working in an environment where Infrastructure as Code is the preferred approach.
  • Supporting Java, Python, and JavaScript applications throughout their lifecycle.
  • Design of alert configuration and routing.
  • Experience normalizing and automating manual processes.
  • Experience being on call and supporting an SLA-driven product.

Benefits

  • Strong leadership buy-in on the value of SRE for our Engineering teams.
  • Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company!
  • Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
  • Convenient working location with great subway access
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What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

We offer benefits catered to the whole person, from top of the line healthcare coverage and wellness programs to employee experiences and professional development opportunities, our employees are at the center of all that we do. As an Actionite, you’ll have the opportunity to explore, enhance and expand your skill set through conferences, workshops, experiential learning, cross-team collaboration and more.

We operate in a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
In-person all-hands meetings
Bi-weekly meetings where we all come together to learn more about the latest in the organization from leadership and colleagues.
In-person revenue kickoff
Flexible work schedule
Our working hours are 10-6pm EST but this is flexible based on your location and your team’s ways of working.
Remote work program
For employees who are not fully remote we offer two remote seasons during the year where all employees can work from anywhere. https://www.actioniq.com/blog/actioniqs-new-ways-of-working
Diversity
Documented equal pay policy
Hiring practices that promote diversity
Structured hiring processes and practices, Diverse hiring panels, Gender decoder for job descriptions, Interview training for all hiring managers and teams
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Provided through Navia
Disability insurance
Dental insurance
Two plan options through Guardian.
Vision insurance
Provided through Guardian/VSP XPHealth vision discounts
Health insurance
Choice of four EPO & PPO plans through Anthem BCBS
Life insurance
Wellness programs
One Medical Membership, Gym Reimbursement through Anthem BCBS
Mental health benefits
Employee Assistance Program (EAP) Care Concierge Spring Health
Financial & Retirement
401(K)
Provided through Empower Retirement. Sofi and Origin Financial (personal finance and financial planning tools)
Company equity
Equity options are granted to our employees and executives upon the date of hire. Options are fully vested after 4 years of employment.
Charitable contribution matching
Employee donations of up to $500 per fiscal year will be matched.
Child Care & Parental Leave Benefits
Generous parental leave
All new parents are eligible for 12 weeks of 100% paid parental leave following a child’s birth.
Family medical leave
ActionIQ provides all qualified employees with 4 weeks paid leave to care for a seriously ill family member (child, spouse, parent, sibling, or registered domestic partner).
Vacation & Time Off Benefits
Generous PTO
We have a flexible PTO policy and encourage employees to take PTO to maintain work-life balance. We trust employees to communicate time off so colleagues feel supported and prepared.
Paid holidays
Company-wide vacation
Every year the company is closed from December 24th through the 1st of the year for a winter break.
Office Perks
Commuter benefits
Provided through Navia
Company-sponsored outings
Free snacks and drinks
Fully stocked kitchen at 11 Madison Ave.
Some meals provided
Family style and boxed style lunches provided Mon, Wed, Thurs.
Company-sponsored happy hours
Bi-monthly social hours following All Hands Meetings
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
We set aside time for our employees to learn from each other, gain perspective, and foster an environment of curiosity. (Culture Talks, Curiosity Series, Data Bytes)
Promote from within
Online course subscriptions available

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and a company-wide winter break, ActionIQ offers perks that take care of the whole person and their families.

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