Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with all of the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

As a Senior Site Reliability Engineer at Catalyst, you will help shape our infrastructure and build the foundation our team relies on for the rapid delivery of our product. We’ll depend on you to instill best practices for building scalable distributed systems, with an emphasis on observability and fault tolerance. Our stack consists of technologies such as Ruby on Rails, PostgreSQL, Elasticsearch, and Kubernetes, but we’re also open to using the best tool for the job. If you thrive in an early startup environment, or are simply looking for more ownership and the ability to have a large impact, we would love to meet you.

What You’ll Do

• Collaborate with product managers and devs to automate our delivery process
• Manage our GCP infrastructure, with an emphasis on configuration as code
• Improve monitoring and work with devs to improve performance and reliability
• Help build our on-call policies and runbooks
• Participate in design reviews
• Take ownership of projects and demonstrate a high level of accountability

What You’ll Need

• 5+ years of experience building and maintaining cloud infrastructure for distributed production systems
• 1+ year of experience as a backend engineer developing enterprise web applications
• Proficiency in Bash, Python, or other scripting languages
• Demonstrated experience with configuration and orchestration tools such Terraform, Kubernetes, and Docker
• Familiarity with the suite of GCP services
• Familiarity with administering Linux systems and networks
• Experience operating and tuning data stores such as Redis, PostgresSQL, and Elasticsearch (preferred)
• Experience managing streaming infrastructure such as Kafka or Kinesis (preferred)

Why You’ll Love Working Here!

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including 100% paid medical insurance coverage for you, your partner, and your dependents
• Unlimited vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Personal Seamless account, to be used for free daily lunches; catered team lunches twice per week 
• Monthly team-building events (including game nights - Super Smash Brothers and Team Fortress 2, anyone?, trivia, and more!)

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.