ActionIQ
Our mission is to unlock the power of data to transform customer engagement and create authentic human connections.
New York, NY
Remote

Senior Software Engineer, Backend

Sorry, this job was removed at 11:16 a.m. (EST) on Thursday, August 25, 2022
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About Us
AIQ brings order to CX chaos. Our Customer Experience Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data while helping technical teams regain control of where data lives and how it's used. Enterprise brands such as Autodesk, M&T Bank, The New York Times, Neiman Marcus, Hertz and many more use our CX Hub to drive growth through extraordinary customer experiences.
About the Team
The backend engineering team at ActionIQ plays a critical role in building and operating our big-data platform and core product offering. We develop the Scala code base used by our low-latency, high-throughput, reliable backend APIs and ETL processes to support a growing feature set. You'll work in all areas of the software development life cycle to launch new features and improve and refactor our backend systems. As a senior member of the team, you'll mentor junior engineers, make well-reasoned tech vs. product trade-offs, and work collaboratively across teams to deliver and support a quality product and platform which ingest, models, queries, and exports multiple terabytes of streaming and batch data every day.
One year from now you will have:

  • Launched several new microservice APIs to improve the functionality and performance of the AIQ platform.
  • Influenced the adoption of new technologies, tools, libraries, and structuring code to improve the efficiency and quality of our codebase.
  • Worked closely with others engineering teams, product managers, and architects to collaboratively drive change in our product and platform.
  • Solved challenging problems in how our platform operates, extends its feature set, and scales to handle even more data and queries, while improving quality and reliability.
  • Enjoyed many company sponsored Thursday lunches around NYC with coworkers from across the company.


Responsibilities

  • Deliver high-quality, maintainability code
  • Operationally ensure services meet uptime and availability SLAs
  • Work with others to break down projects into smaller units of work with intermediate milestones
  • Collaborate with product managers, engineers, and architects to design and implement features and improvements throughout multiple areas of the product.
  • Mentor junior engineers and interns with a growth mindset


What you bring to ActionIQ

  • At least five years of experience as a software engineer
  • Lead the implementation of a large product feature or infrastructure changes
  • Excited to work in a team environment with other engineers and product managers
  • A positive attitude and an open mind to making trade-offs when solving challenges in a complex operating environment


This role can be fully remote (US based) or in our NYC HQ.
Benefits

  • Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company
  • Competitive compensation package, including significant equity component
  • Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
  • Top-notch health insurance benefits, including 12-weeks paid parental leave
  • We have a beautiful office right on Madison Square Park, and all NYC-based employees come into the office three days a week.
  • Check out this blog post to learn about the new AIQ CX Hub - the next chapter for us, our customers and the future of customer experience.
  • In accordance with ActionIQ policies and our commitment to prioritizing the health and safety of our employees, all office-based positions will require proof of COVID vaccination, including a booster shot, prior to entering the office. Remote employees and guests who visit the office must also provide proof of vaccination prior to entry. Our COVID-19 health and safety protocols may change over time as local and national guidance and regulations evolve.


ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth

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What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

We offer benefits catered to the whole person, from top of the line healthcare coverage and wellness programs to employee experiences and professional development opportunities, our employees are at the center of all that we do. As an Actionite, you’ll have the opportunity to explore, enhance and expand your skill set through conferences, workshops, experiential learning, cross-team collaboration and more.

We operate in a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
In-person all-hands meetings
Bi-weekly meetings where we all come together to learn more about the latest in the organization from leadership and colleagues.
In-person revenue kickoff
Flexible work schedule
Our working hours are 10-6pm EST but this is flexible based on your location and your team’s ways of working.
Remote work program
For employees who are not fully remote we offer two remote seasons during the year where all employees can work from anywhere. https://www.actioniq.com/blog/actioniqs-new-ways-of-working
Diversity
Documented equal pay policy
Hiring practices that promote diversity
Structured hiring processes and practices, Diverse hiring panels, Gender decoder for job descriptions, Interview training for all hiring managers and teams
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Provided through Navia
Disability insurance
Dental insurance
Two plan options through Guardian.
Vision insurance
Provided through Guardian/VSP XPHealth vision discounts
Health insurance
Choice of four EPO & PPO plans through Anthem BCBS
Life insurance
Wellness programs
One Medical Membership, Gym Reimbursement through Anthem BCBS
Mental health benefits
Employee Assistance Program (EAP) Care Concierge Spring Health
Financial & Retirement
401(K)
Provided through Empower Retirement. Sofi and Origin Financial (personal finance and financial planning tools)
Company equity
Equity options are granted to our employees and executives upon the date of hire. Options are fully vested after 4 years of employment.
Charitable contribution matching
Employee donations of up to $500 per fiscal year will be matched.
Child Care & Parental Leave Benefits
Generous parental leave
All new parents are eligible for 12 weeks of 100% paid parental leave following a child’s birth.
Family medical leave
ActionIQ provides all qualified employees with 4 weeks paid leave to care for a seriously ill family member (child, spouse, parent, sibling, or registered domestic partner).
Vacation & Time Off Benefits
Generous PTO
We have a flexible PTO policy and encourage employees to take PTO to maintain work-life balance. We trust employees to communicate time off so colleagues feel supported and prepared.
Paid holidays
Company-wide vacation
Every year the company is closed from December 24th through the 1st of the year for a winter break.
Office Perks
Commuter benefits
Provided through Navia
Company-sponsored outings
Free snacks and drinks
Fully stocked kitchen at 11 Madison Ave.
Some meals provided
Family style and boxed style lunches provided Mon, Wed, Thurs.
Company-sponsored happy hours
Bi-monthly social hours following All Hands Meetings
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
We set aside time for our employees to learn from each other, gain perspective, and foster an environment of curiosity. (Culture Talks, Curiosity Series, Data Bytes)
Promote from within
Online course subscriptions available

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and a company-wide winter break, ActionIQ offers perks that take care of the whole person and their families.

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