Braze
Where your passion is welcome and your impact is real.
New York, NY
Remote

Senior Solutions Engineer

Sorry, this job was removed at 7:48 a.m. (EST) on Tuesday, March 15, 2022
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT WE'RE LOOKING FOR

As a Senior Solutions Architect, you will be valued for data design guidance, technical implementation guidance, product subject-matter-expertise, and advanced use-case solutions as part of the Integration & Onboarding Team that owns the critical early phase of the customer lifecycle onboarding as well as ongoing alignment with our strategic and enterprise customers. 

Your focus will be to own more complex integrations of Braze’s product and act as the technical counterpoint between Braze and the client’s product and engineering team. You will work alongside and partnering with Strategic & Enterprise Sales, Senior Onboarding Managers, Senior Customer Success Managers and be responsible for rapidly understanding each client’s business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.

In addition, you will support established clients tackle complex use cases and customization of Braze’s product by articulating and positioning Braze value in workshops, meetings, written, and documented communications working with our Technical, Enablement, Product and Product Marketing teams as needed.

This is an opportunity to bring your experience as an implementation expert, solutions architect, business analyst, technical solutions, support specialist or client success professional along with a high level of technical competence, curiosity and focus.

WHAT YOU'LL DO

  • Facilitate and support technical aspects of customer on-boarding to minimize TTV (Time to Value) for customers
  • Support and design tools that will enhance the efficiency of customer onboarding
  • Empower customer product and engineering teams to use our product independently and efficiently as possible
  • Engage with customer product teams to understand their goals for using Braze and how the platform will fit into their tech stack
  • Coordinate effectively with client engineering teams and third parties to drive desired outcomes
  • Support Customer Onboarding Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
  • Design technical implementation plans, target information architectures and scopes of work in partnership with the customer to suit their requirements
  • Support new customers in achieving effective and efficient SDK and API integrations with Braze
  • Design and deliver technically focused workshops to meet client needs and exceed expectations
  • Efficiently deliver enablement training and workshops, both online and onsite where required, to clients
  • Troubleshoot technical issues reported by customers during the implementation process and provide solutions.

WHO YOU ARE

  • 3-6 years relevant experience in a related area, for example: implementation expert, solutions architect, business analyst, support specialist or client success professional working with Enterprise/Strategic accounts
  • You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
  • You have experience in dealing with technical teams within large and complex organizations
  • You are an excellent communicator with strong influencing skills
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills
  • You’re known for being a “team player”: you work well with internal stakeholders as well as external stakeholders (technical resources, project management teams, customer executives)
  • You are a problem solver, with a high level of intellectual curiosity
  • You see opportunity and growth in learning more about what you do and how it impacts others.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Open door policy
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including Asians@Braze, Black@Braze, Femmentor, Healthy Minds @ Braze, Jews@Braze, Parents@Braze, Pride@Braze
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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