MarketAxess
We’re transforming how the world trades fixed income. And we’re not done, yet.
New York, NY
Hybrid

Senior Windows Engineer

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Company Description

MarketAxess operates a leading trading platform that enables fixed-income market participants to efficiently trade corporate bonds and other types of fixed-income instruments using MarketAxess' patented trading technology. Over 1,800 institutional investors and broker-dealer firms are active users of the MarketAxess trading platform. MarketAxess also offers a number of trading-related products and services, including: market data to assist Customers with trading decisions; connectivity solutions that facilitate straight-through processing; technology services to optimize trading environments; and execution services for exchange-traded fund managers and other Customers. Through its Trax® division, MarketAxess also offers a range of pre- and post-trade services, including trade matching, regulatory transaction reporting and market and reference data, across a range of fixed-income products.

MarketAxess maintains its headquarters in New York and has offices in London, Boston, Chicago, Los Angeles, Salt Lake City, Amsterdam, São Paulo, Singapore, and Hong Kong. MarketAxess is an independent, publicly traded company (NASDAQ:MKTX Click Here). There is a lot more to learn about us and working at our company! Please read more about us at www.marketaxess.com.

Job Description

The Corporate Systems Manager will provide technical leadership for the MarketAxess Corporate IT Infrastructure Team. This is a hands-on leadership position; technical acumen is essential.

The technical manager will be responsible for assessing the infrastructure environment; making recommendations on technical direction; increasing efficiencies by leveraging vendors/partnerships or services; and make the best use of local resources to support MarketAxess critical needs.

The Corporate Systems Manager will be a member of the Infrastructure team supporting all end-user compute, servers, phones, and data-center infrastructures across all locations. The ideal candidate for this role will have proven experience leading high performing teams with both on premise and cloud based systems.

What You'll Do

  • Plan and direct technical and design aspects of the Corporate IT infrastructure
  • Manage IT team to maintain the IT infrastructure components (Cloud computing, Servers, Active Directory, Messaging, Datacenters, Data backups, Multi-Factor Authentication (MFA) and Single Sign On (SSO), Virtualization Technology, Enterprise AV Solutions)
  • Manage servers and endpoint monitoring, plan resources for high availability of IT infrastructure and data
  • Manage all necessary resources to provide high quality of service to users
  • Interface with applications owners and managers to ensure application availability, data security and data integrity
  • Manages and coordinates urgent and complicated support issues. Acts as an escalation point for the Corporate Systems Infrastructure team.
  • Develops and matures processes to ensure free flowing escalation and information within the organization. Works with the team to determine root cause of issues and communicates appropriately to internal and external customers.
  • Provide budgetary inputs to maintain services and add value to our overall customer experience.
  • Works with the IT personnel to:
    • Monitor, Troubleshoot and maintain infrastructure configurations
    • Develop specifications, standards, and documentation for the infrastructure
    • Works with vendors for issue escalations
  • Participates in technical research and development to enable continuing innovation within the infrastructure.
  • Own projects, solutions, and key responsibilities within a larger business initiative
  • Provide on call assistance and support of corporate/production business systems on a rotating basis for after-hours support
  • Trains, coaches, and mentors Infrastructure team personnel including career development.
  • Provide guidance to employees and Infrastructure staff on IT best practices with focus on security.
  • Be a trusted adviser to the customer facing business units and IT team
  • Analyze department needs, identify vulnerabilities, and boost productivity and efficiency by using data provided by the service desk.
  • Continuously analyze current process, technologies, and vendors to identify areas of improvement.


What You'll Bring to the Table

  • Experience with or administration of Windows OS, core infrastructure hardware, (O365, SharePoint, Active Directory, and other Windows-based systems), enterprise backup and recovery procedures, and system performance monitoring
  • Strong knowledge of Domain Technologies (Active Directory, Active Directory Federated Services (ADFS), Azure Active Directory, Azure Connect, PKI, GPO, DFS, Infoblox DNS, DHCP)
  • Experience with Cloud computing (Microsoft Azure, AWS)
  • Experience with Virtualization Technology (WVD, VDI, Citrix workspaces, VMWare)
  • Expertise with implementing, configuring, and testing solutions.
  • Experience in design and administration of all IT infrastructure components.
  • Knowledgeable about virtual and SAS environments with project management skills
  • Strong knowledge of Windows Systems, Active Directory, Office365 with some programming skills (PowerShell)
  • Effective verbal and written communication.
  • Strong organizing skills
  • Analytical and problem-solving skills.
  • Bachelor's degree in discipline appropriate to assignment or an equivalent combination of education and experience. Related certifications will be helpful. The candidate must have 3+ years of experience managing a team in an enterprise environment.
  • 10+years’ experience in IT
  • 5+ years of intimate experience working on Networking, Server, Storage, or equivalent platforms
  • Stellar communication skills
  • Experience leading technical projects
  • Experience documenting and sharing knowledge to improve team skills, performance, and customer self-service

    Additional Information

    Benefits and Perks

    In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

    • Work in our brand new offices at 55 Hudson Yards on the west side of Manhattan
    • Free snacks and coffee as well as occasional lunches and after-work drinks
    • Casual dress-code
    • Healthcare options
    • 401(k) match
    • Training and tuition assistance
    • Other perks include generous time-off policies, stipends for gym memberships and similar, and access to on-site healthcare

    MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.

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    What are MarketAxess Perks + Benefits

    MarketAxess Benefits Overview

    At MarketAxess, we recognize that benefits are an integral and valuable component of our employees' total compensation package. We provide a comprehensive, high quality and affordable employee benefits program that gives employees the freedom to choose the benefits that are right for them and their families.

    Culture
    Volunteer in local community
    MarketAxess participates in local volunteer activities through partnerships with PENCIL, Bronx Lacrosse, and Cristo Rey.
    Partners with nonprofits
    MarketAxess partners with non-profits such as Empower, World Central Kitchen, and City Harvest.
    Open door policy
    OKR operational model
    Team based strategic planning
    Open office floor plan
    Employee resource groups
    Employee-led culture committees
    Hybrid work model
    In-person revenue kickoff
    Employee awards
    Flexible work schedule
    Remote work program
    MarketAxess has a hybrid remote working program that varies by team and function.
    Diversity
    Mandated unconscious bias training
    Diversity manifesto
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    MarketAxess's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
    Disability insurance
    MarketAxess's disability benefit is 100% for the first six weeks of an illness (and then 60% for the duration of disability benefits) of an employee's annual salary up to a $10,000 maximum monthly pay
    Dental insurance
    MarketAxess's dental plan covers 100% of the cost of preventative care, including x-rays.
    Vision insurance
    MarketAxess's vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 copay. Frames and contact lenses are covered up to $120.
    Health insurance
    MarketAxess's health insurance plan with UHC covers most employees' out-of-pocket costs, and nearly all the rest by providing a Health Reimbursement Account (HRA).
    Life insurance
    MarketAxess offers AD&D life insurance with a payout of 2x an employee's annual salary up to $500K, plus voluntary additional AD&D insurance.
    Pet insurance
    MarketAxess's pet insurance employee benefit reimburses up to 90% of veterinary services, such as x-rays, blood tests, hospitalization and surgeries.
    Wellness programs
    MarketAxess offers employees up to $1,000 per year to go towards fitness or wellness expenses such as gym memberships, bike shares, personal workout equipment, ski lift tickets, and more.
    Team workouts
    MarketAxess hosts classes for employees with SoulCycle and other local fitness providers.
    Mental health benefits
    MarketAxess offers employees and their families several options to access confidential, professional assistance 24/7. Access is in-person or through telephonic consultants or online resources
    Wellness days
    Financial & Retirement
    401(K)
    MarketAxess's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
    401(K) matching
    MarketAxess provides employees with a 401(k) matching plan managed by Fidelity Investments . We match 100% of contributions up to $17,500 of an employee's annual gross pay.
    Company equity
    Employee stock purchase plan
    MarketAxess offers an ESPP through Charles Schwab. MarketAxess issues matching shares equal to 20% of employee purchases with a one year vesting period.
    Performance bonus
    Charitable contribution matching
    MarketAxess will match 100% of any qualifying charitable cash gifts up to $2,000 per year.
    Child Care & Parental Leave Benefits
    Childcare benefits
    MarketAxess offers emergency daycare and elder care through Bright Horizons for up to 10 days per year.
    Generous parental leave
    MarketAxess offers up to 20 weeks of paid maternity leave and eight weeks of paid paternity leave for new parents with at least one year of service.
    Family medical leave
    MarketAxess offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
    Fertility benefits
    Vacation & Time Off Benefits
    Generous PTO
    MarketAxess employees receive between 15 & 22 days per year of paid time off based on years of service. In addition, on every 5 year anniversary at MarketAxess, employees receive 2 weeks extra of PTO.
    Paid volunteer time
    MarketAxess encourages employees to give back with paid volunteer time of up to 16 hours a year.
    Paid holidays
    Paid sick days
    MarketAxess offers paid sick days of up to seven days per year for all employees
    Bereavement leave benefits
    Office Perks
    Commuter benefits
    MarketAxess offers pre-tax commuter benefits for all employees consisting of, up to, $270/month.
    Company-sponsored outings
    Free daily meals
    Free snacks and drinks
    MarketAxess has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
    Some meals provided
    MarketAxess gives employees a $15 stipend per day for lunch for up to 10 lunches per month via a food delivery service.
    Company-sponsored happy hours
    Fitness stipend
    Home-office stipend for remote employees
    Mother's room
    Professional Development Benefits
    Job training & conferences
    Tuition reimbursement
    MarketAxess offers tuition reimbursement for all full-time employees of $5,250 annually up to $20,000 maximum.
    Lunch and learns
    Promote from within
    Continuing education stipend
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
    Apprenticeship programs

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