Service Implementation Engineer

| Greater NYC Area

As a Service Implementation Engineer for JW Player, you will be responsible for managing the migration of video content and video metadata into the JW Platform for new JW Player customers. You will collaborate with the Sales Engineering and Technical Account Management teams to ensure that our Enterprise customers experience a smooth successful migration of their existing content over to JW Player and that they're content management strategy is ideal.

In addition, you will become a subject matter expert on JW Player REST APIs, supporting our Solutions Architects and Technical Account Managers.

This position is a critical component to JW Player's customer success and rapid growth. Our ideal candidate is a fast learner with a diverse set of technical skills who excels at multitasking and works well in a fast-paced and self-starting environment.

In this role you will:

  • Collaborate with Account Managers, Account Executives, and Customers to manage the end-to-end migration of video content and video metadata over to JW Player
  • Maintain/Update existing PHP scripts that migrate content from external sources
  • Extend existing scripts to incorporate new external sources
  • Be responsible for migration documentation and the end-to-end migration process, from first customer interaction to successful migration
  • Find new ways to improve and refine the migration process, implement new methodologies.
  • Assist the JW Player customer base with issues relating to media management.
  • Act as a subject matter expert on JW Player REST APIs, including Analytics, Platform, and Delivery APIs. Implement sample programs for customers using APIs.


  • 2+ years of software development
  • Proven track record of ownership of maintainable and stable software
  • Understanding of source control and database management systems
  • Strong coding skills in one or more of: Python, PHP, Java, C++, Go, or Node.js
  • Experience using Linux and REST APIs
  • Proven experience working with colleagues in Sales, Technical Account Management, and Product

Bonus Points:

  • Experience working on production level PHP-based projects
  • Knowledge of ad networks, content management platforms, and/or streaming protocols
  • Open source contributions
  • Experience with HTML5/Javascript and SQL Databases
  • Experience working directly with customers

About JW Player

JW Player pioneered video on the web over a decade ago and continues to innovate as the world’s largest network-independent platform for video delivery and intelligence. Media companies including Fox, VICE, Business Insider, and Univision, in addition to hundreds of thousands of creators of all types and sizes, rely on JW Player to deliver and monetize their content across all devices. JW Player’s massive global footprint of over 2 billion unique devices creates a powerful data graph of unique consumer insights and generates billions of incremental video views. The company is headquartered in New York, with offices in London and Eindhoven, and was named to Deloitte’s Technology Fast 500™ in 2017. For more information, visit

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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JW Player is located off the 33rd St. 6 stop in the heart of it all in midtown Manhattan.

What are JW Player Perks + Benefits

JW Player Benefits Overview

JW Player boasts a number of perks -- from our flexible work schedules and casual dress code to the Employee Professional Development program and generous Employee Referral Program, we strive to make sure all of our team members feel supported and appreciated.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
For many of our roles, hitting goals and surpassing expectations net rewards!
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
JW Player makes every effort to create a diverse and inclusive environment for our team members, including company sponsored events like our annual Inspire: Women in Tech & monthly Fireside Chats!

Additional Perks + Benefits

Flexibility is the name of the game for us. We have leadership that understands the myriad needs of a diverse workforce and what it takes to maintain a happy, healthy, inclusive culture.

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