Reports To: Sr. Director, IT SystemsLocation: New York, NY

Job Overview: 

Key Responsibilities:

• Maintain existing ServiceNow applications, iterate as necessary to align with evolving business needs, and perform upgrades.
• Develop new applications and modules drawing upon experience to make design recommendations for Application UI and Workflows.
• Support the Project Manager in gathering and analyzing requirements.
• Build workflows and write automated scripts.
• Build and deploy required enhancements to the ServiceNow Platform.
• Identify system deficiencies and recommend solutions.
• Maintain and provide continuous improvement of the processes, standards, policies, working methods, and tools.
• Participate in ongoing production support and end user support.
• Effectively integrate with 3rd party applications through API (e.g. Jira, Slack).

Requirements:

• BS or MS degree in Computer Science or equivalent experience.
• Proficient with JavaScript.
• 1-3 years ServiceNow development experience.
• ServiceNow workflow expertise.
• Experience with the following ServiceNow application functions and modules: Asset Management, CMDB, Discovery, Service Catalog, Change Management, Request Management, Incident, and Web Services.
• Self-learner, independent, and have outstanding problem-solving skills
• Powerful communicator, in both verbal and written form, able to articulate concepts and ideas, engages people and work effectively with others under pressure.