Site Reliability Engineer, Lead

| Greater NYC Area
About Narrativ

Narrativ is a 40-person, seed-stage product recommendation platform. We build technology for brands to measure, compare and optimize their fastest growing recommendation channel -- commerce publishers. 

Shoppers are asking the Internet personal, nuanced questions from “What are the best shoes for a second round interview?” to “What is the best pillowcase to prevent hair loss?” Commerce publishers like The New York Times’ Wirecutter and Allure produce the best recommendations that answer these questions -- an unmined data source with the potential to transform a $175bn digital economy.

Why we’re special:

  • Ambitious technology: Our technology mines and organizes the world’s product data in a way that’s useful (rather than intrusive) for consumers. We built a product graph featuring 80mm SKUs enriched with $20bn of monthly cart data, making it the largest database of products matched to product recommendation.
  • Talented team: Fast Company recently named Narrativ one of the 50 best workplaces for innovators, fashion disruptor by Financial Times, and a technology pioneer by the World Economic Forum. We’re here to pursue greatness, embrace challenge and relentlessly improve every day.
  • Fast growth: We’re a diverse team -- with experience from McKinsey to Dropbox, Bloomberg to Glossier -- that’s doubling in size over the next year.

Join us for the opportunity to impact billions of shoppers on our mission to improve the value of every recommendation -- to create a better Internet for shoppers.

The Job
Engineers at Narrativ have the opportunity to choose between the technical and management tracks. The team lead is the first level in the people management track. You are expected to spend 70% of your time contributing high-quality code. The other 30% will be spent on management tasks like coaching and mentoring team members, organizing JIRA tickets, and communicating progress/priorities with the rest of the organization. You will be primarily responsible for ensuring that your team members have the autonomy, mastery, and purpose that they require to contribute and expand their skill sets to get to the next level.
 
Narrativ serves SmartLinks on some of the biggest publishers in the world, and our systems operate at scale with little latency and no downtime. We invest significant resources in automation and testing so that we can safely deploy code multiple times a day. Come join us and help us continue to improve our team! 
 
Core Responsibilities Include:
  • Develop business-impacting features by writing clean, efficient code (Python, Javascript)
  • Ensure quality by writing thorough unit, integration, and end-to-end tests
  • Design and deploy automated self-healing infrastructure (Terraform, AWS)
  • Implement automated system monitoring, troubleshoot and resolve system outages
  • Support and administer a variety of stateful systems including Redshift, MySQL, PostgreSQL, Elasticsearch, and Redis
  • Continually work to improve team capabilities with training, documentation, code reviews, pair programming, and collaboration
  • Mentor and supervise 4-6 individual contributors, play key role in the sprint planning process

Requirements:

  • 4+ years building backend systems in Python
  • Motivation to achieve results in a dynamic, fast-paced environment
  • Strong communication skills and drive to improve
  • Previous experience leading successful development teams a plus


Narrativ is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • JenkinsLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • SalesforceCRM

Location

We're right in the center of Grand Central and very close to Bryant Park.

An Insider's view of Narrativ

What’s the vibe like in the office?

Our office has an open layout that helps inspire collaboration, conversation and idea sharing. We are a growing start up so there is a mix between heads down work and banter. Some ideas are around how to best service our clients and others are about dooms day prepping and our water intake :)

Nathalie

Head of Talent

What kinds of technical challenges do you and your team face?

Helping our clients strategically optimize their performance with the unique and comprehensive data our platform offers is always an exciting challenge. Data can be daunting, but when analyzed the right way, is the most powerful tool to drive successful results

Greg

Growth Manager

What is your vision for the company?

Narrativ is building technology that challenges the world we live in. Those who join our team should share our passion for fixing commerce and have the courage to challenge the status quo.

We’re on a thrilling pursuit to fulfill the promise of technology and we’re building a league of extraordinary humans.

Shirley

Founder & CEO

What are Narrativ Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Narrativ is led by founder & CEO Shirley Chen. Her experience as a female founder has taught her the importance of a diverse team, a value that is shared by the entire org.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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