Flatiron Health
Reimagining the infrastructure of cancer care.
New York, NY

Site Reliability Engineer (Windows)

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This position primarily focuses on products and services for OncoEMR, our web-based, oncology-specific electronic medical record (EMR) system used by over 1,300 oncology clinicians every day to diagnose, treat and manage patients battling cancer.

The Site Reliability Engineer will play a critical role in developing and optimizing our Oncology EMR systems and our oncology data platform. Objectives include monitoring, maintaining, and automating mission critical production software deployment, as well as improving the overall reliability of our online services.

Responsibilities:

  • Integrate our EMR platform (.NET/MSSQL/IIS based) with monitoring, alerting, and analytics services
  • Track quality metrics from page load time, through service uptime, to database performance.
  • Participate in software and system performance analysis, benchmarking and tuning, service capacity planning and demand forecasting
  • Implement industry standard system provisioning, fleet management, configuration management tools and processes
  • Interact with engineering teams, DBAs, customer support team, and infrastructure operation teams
  • Support production operations: new client integrations, custom networking configurations, and complex data transfers
  • Perform on-call rotation duty as part of a nation-wide team
  • Respond to and resolve emergent service problems with applications, hosts, and networks

Requirements:

  • BS in Information Systems, Computer Science or a related field
  • 3+ years of demonstrated experience of supporting critical production service environments
  • Knowledge of network analysis and application performance issues using standard tools like tcpdump
  • Hands on experience with setting up monitoring, deployment automation, and configuration management.
  • Ability to handle out-of-bound requests
  • Excellent communication skills
  • Ability to work effectively under pressure

Bonus Points:

  • Experience with Public/Private cloud environments
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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

At Flatiron, we are committed to providing our employees with the resources they need, both within and outside of work. This enables them to concentrate their working hours on improving cancer care and accelerating cancer research, while dedicating their non-working hours to everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Personal development training
Apprenticeship programs

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