Job Description As a Site Reliability/Production Support Engineer you will dive head-first into creating or applying innovative solutions and techniques that advance the reliability of our digital services application. As an experienced member of our Production Engineering group, we look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally. And best of all, you'll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world.
Role Requirements and Expectations

• Infrastructure deployment automation and management of infrastructure provisioning for on-prem and public cloud platforms
• Design, develop, and implement appropriate monitoring, logging, and telemetry solutions based on the system design and business usage
• Design, develop, code, test, and deliver resilient software to automate manual operational work
• Strong collaboration skills to be able to work across team to drive integrations in a hybrid-cloud environment
• In depth knowledge of microservices and service-oriented architecture
• Experience working with end users or developer communities
• Passionate about site reliability engineering (SRE) practices, new technologies and drive for continuous improvement.
• Troubleshoot priority incidents, facilitate blameless post-mortems / root cause analysis, permanent closure of incidents and analyze usage patterns to predict issues and take proactive actions

Qualifications

• Bachelor's degree or equivalent experience in a computer science or engineering discipline
• 5+ years of experience in a large-scale environment migrating to the cloud (Cloud Foundry, AWS, Azure, etc.)
• Experience in containerization with Kubernetes/Docker and AWS cloud services
• Experience in using industry standard monitoring tools e.g., AppDynamics, Dynatrace, Apica, Splunk, Elk, FluentD, Prometheus, Elasticsearch, Grafana, Nagios, and Datadog in order to define Service Level Objectives and implement monitoring solutions
• Hands-on experience with Infrastructure as Code, using CloudFormation and Terraform
• Experience in Agile/Scrum development practices, automated testing, and CI/CD pipelines
• Proficiency and hands-on experience with Java and/or Python

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Commercial Banking division uses technology driven by innovative minds like yours to provide companies, as well as real estate owners and investors with a range of financial solutions designed to help them achieve their business goals. With annual client revenues ranging from $20 million to over $2 billion, the service and the solutions we provide is critical to both our and our clients' success.