Site Reliability Engineer

| Greater NYC Area | Remote
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Enabling product creation at scale is the core of Shapeways’ innovative technology platform. By leveraging a global network of cutting-edge digital manufacturing and material partners, Shapeways continues to be a proven leader in advanced additive manufacturing [3D Printing] solutions. Founded in 2007, Shapeways is headquartered in New York City, with manufacturing facilities in Long Island City and the Netherlands, maintaining a prominent global presence around the world. Shapeways has enabled product creation for over 1+ million customers. And we’re just getting started.

Why are Site Reliability Engineers important to us? 

As a Site Reliability Engineer, you will design and maintain infrastructure and tools for our production systems, 3D Printing factories, and development environments.  Your primary duty will be to ensure availability and performance across all of our products and services. If you have a mix of deep technical knowledge and operational business sense, can deploy and scale systems in a fast-paced startup environment, and have cloud experience, learn quickly and know how to work well as part of a team, you’d be a great fit! 

As a Site Reliability Engineer, you will:

  • Ensure availability and performance of Shapeways products and services

  • Build and maintain development and live environments and supporting infrastructure in conjunction with the AppDev team

  • Expanding our AWS infrastructure

  • Plan and execute system upgrades

  • Building and maintaining configuration management systems 

  • On-call for a production environment

  • Helping manage the cost of our infrastructure

  • Monitoring and Escalation 

 

You might be a good fit if you (have, possess, are):

  • 5+ years of experience running production web environments 

  • Strong knowledge of cloud computing technologies, including AWS, Terraform, Docker (Kubernetes a plus)

  • Strong knowledge of web platforms and technologies, including PHP, Python, MySQL, Nginx, Haproxy

  • Experience with scripting in Shell and other scripting languages, and the ability to read code in any language 

  • Built and maintained configuration management - Puppet and Terraform a plus

  • Experience building CI/CD pipelines

  • A laser-focus on uptime, and how to improve it, including HA best practices, DR procedures, and graceful degradation. 

Why join our team?

At Shapeways, we all contribute to a respectful work environment where we share ideas and encourage each other to think creatively. We are a collaborative, diverse and dynamic group of individuals ready to embark on our next chapter of growth.

Do you want to be part of a culture that is inclusive, inspiring, and allows you the autonomy to be creative in your work? If so, we invite you to join us on our adventure! 

Benefits and perks include:

  • Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents.  Our suite of options ranges from 100% employee-only medical premium coverage to extremely reduced premiums for dependent coverage to an enhanced buy up plan for those with more extensive needs.  We also have competitive pricing plans for dental and vision! 

  • 401(k) with Safe Harbor Employer Contribution - Join the team and we will immediately invest in your future

  • Parental Leave - Robust paid time off for new parents; both primary and secondary leave

  • Generous Paid Time Off - 20 PTO days plus additional days off when you’re not feeling well, to observe holidays, or just to destress. Also, this year we piloted Summer Fridays in HQ!

  • Wellness - We care about your wellbeing. From Commuter Benefits to FSA’s to a platform to promote financial wellbeing to gym reimbursement to standing desks to a partnership with One Medical...we’ve got you covered

  • Great Snacks and Free Lunch - Fully stocked fridge and lots of snacks. Also, daily catered lunch at our Long Island City facility and weekly catered lunch in our Manhattan office

  • Regular Happy Hours - Cheers to themed happy hours! Enjoy extra time for getting to know your teammates

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • LAMP StackLanguages
    • MySQLLanguages
    • CSSLanguages
    • jQueryLibraries
    • Vue.jsLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • ZendeskCRM
    • MailChimpEmail
    • SendGridEmail

Location

We're a B2B/B2C business with offices globally; HQ in the Flatiron, and two manufacturing facilities; Long Island City & Eindhoven.

An Insider's view of Shapeways

How would you describe the company’s work-life balance?

Shapeways cares about its employee's work/life balance by supporting flexible working hours, parental leave, and a genuine attitude of camaraderie and working together. I am thankful for the friendly environment and truly feel that our leadership team cares about the staff and how they're doing, both professionally and personally.

Leon Tsivin

Director, Product Management

What kinds of technical challenges do you and your team face?

Every 3D model uploaded to Shapeways is unique: it's intended purpose, it's geometry, it's the owner. Whereas other industries may be able to take a 'one-size-fits-all customers' approach to solving problems, we are often faced with the challenge of making a solution work for a near infinite amount of possibilities.

Carolyn Dempsey

Director, Product Management

What does career growth look like on your team?

We introduced an Engineering Career Ladder to our team; we outlined all of our available roles and their respective responsibilities. That document, along with a related individualized Career Development Plan, serves as the basis for directing our engineers' career growth. Still, it's up to each engineer to drive their own career growth forward.

Reginald Mullin

Director, Engineering

How do you empower your team to be more creative?

We strive to create a culture that empowers our team at all levels. We have an ambitious vision for the company, a clear strategy on how we can accomplish that, and goals that connect everyone to the same purpose. This starts by building and developing the team, communicating, being transparent, and celebrating our successes and failures.

Greg Kress

CEO

What’s the vibe like in the office?

I am surrounded by intelligent and fun people, and many of whom have become more than colleagues. The projects are often challenging, and I am continuously learning and growing every day. Our new HQ in Flatiron is great; open floor plan and very bright which allows us to be more collaborative with other teams.

Johnny

Principal Software Engineer

What are Shapeways Perks + Benefits

Shapeways Benefits Overview

Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents. Our suite of options ranges from 100% employee-only medical premium coverage to extremely reduced premiums for dependent coverage to an enhanced buy up plan for those with more extensive needs. We also have competitive pricing plans for dental and vision!

401(k) with Safe Harbor Employer Contribution - Join the team and we will immediately invest in your future.

Parental Leave - Robust paid time off for new parents; both primary and secondary leave.

Generous Paid Time Off - 20 PTO days plus additional days off when you’re not feeling well, to observe holidays, or just to destress. Also, this year we piloted Summer Fridays in HQ!

Wellness - We care about your wellbeing. From Commuter Benefits to FSA’s to a platform to promote financial wellbeing to gym reimbursement to standing desks to a partnership with One Medical...we’ve got you covered!

Great Snacks and Free Lunch - Fully stocked fridge and lots of snacks. Also, daily catered lunch at our Long Island City facility and weekly catered lunch in our Manhattan office.

Regular Happy Hours - Cheers to themed happy hours! Enjoy extra time for getting to know your teammates.

Credit towards 3D Printing - Every employee receives $100 of Shapeways credit each quarter to make or buy products on our marketplace.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We've created culture committees in each of our offices to plan events that bring our employees together; happy hours celebrating wins or special life events, or fun outings to bring us together!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity, Inclusion, & Belonging are at the forefront of our hiring. We've been intentional in building a diverse team across our organization. That said, we're constantly finding ways to improve.
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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