Site Reliability Engineering Manager at Frame.io

| Greater NYC Area
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Manage a senior team to define and deliver our SRE team’s vision and roadmap by ensuring reliability, scalability, and security.  


About Frame.io 

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world. 

We’re backed by Accel, SignalFire, FirstMark, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.


About the Role

Thanks to Frame.io’s ongoing expansion, we have the opportunity to grow our SRE team and are looking for a strong manager to come onboard! We're a diverse mix of backgrounds and skill sets, and each of us makes a big difference every day. 

As the manager for our SRE team, you and your team will own Frame.io's Kubernetes platform, powering our SaaS solution. This system is the key platform for Frame.io's services, running at a scale serving millions of users everyday. You will not only have the opportunity to lead your team through an exciting phase of it's lifecycle, but also transform and emphasize it’s availability, performance and quality. We’re looking for someone that has deep technical expertise with strong management skills to successfully lead a senior team, while defining and delivering on the vision and roadmap. 


Requirements

  • 5+ years of managing cloud infrastructure, including hands-on experience with AWS (or another public cloud), Kubernetes, GitOps, Terraform, Docker, CI/CD.
  • You've been a hands-on leader (3+ years as manager or tech lead) and value collaboration.
  • You have deep experience in collaborating with engineering teams and developing tools and technologies for them.
  • You have broad knowledge of Cloud Security and facilitate close collaboration between security and infrastructure teams.
  • You value facilitating the growth of your team. You ensure that their careers progress and that the team culture is collaborative and inclusive.
  • You have experience with project and roadmap planning.
  • You’ll be just as passionate about troubleshooting issues with distributed systems at scale as you are to automate, code and collaborate to solve problems. 
  • Experience with common DevOps/SRE practices such as Configuration, Alerting, Observability.
  • You have materially improved the operability of the systems you've run - through monitoring, service level management, lifecycle management, performance tuning, and documentation.

Responsibilities

  • Manage, mentor and lead a senior team that is passionate about infrastructure services, and collaborate on issues with engineers.
  • Identify and bridge gaps to ensure Frame.io’s cloud infrastructure is secure, observable, reliable, and scalable.
  • Work with all engineers to define, create, and maintain SLI/SLO/SLA's.
  • Monitor Frame.io’s cloud platform + infrastructure; responding to incidents and improving incident procedures (like provisioning, deployments, etc.) to drive down mean-time-to-detect and mean-time-to-resolve.
  • Build, deploy, and maintain tools to help engineering teams move fast and scale.
  • Promote collaboration and sharing of knowledge through regular demos, presentations, or blog posts within Frame.io as well as to the external technical community. 
  • Innovate on infrastructure by developing cutting-edge tools and technologies.
  • Run ChaosDays to ensure we handle and respond to failure correctly.
  • Create and participate in 24x365 on-call schedules.

Benefits

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Work From Anywhere Week
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Pre-tax commuter benefit and Flexible Spending Account
  • Daily catered lunch & fully stocked kitchen with cold brew on tap
  • Discounted gym membership, Classpass discount and Free Citi-Bike membership

Our Philosophy 

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries

Location

22 Cortlandt Street, New York, NY 10007

An Insider's view of Frame.io

What are some social events your company does?

Even with fun seasonal events, there are 2 recurring ones that stick out to me. We have a Meet the New Hires happy hour where new folks get to meet others from the company that otherwise they might not. The other is the monthly birthday celebration where we hang out, have some treats, and hype up that month's birthdays as they spin our prize wheel.

JP

Office Coordinator

What projects are you most excited about?

At Frame.io we’re re-imagining workflows and encountering unique problems all the time. I love tackling projects that at first feel like a completely tangled mess. Being heads-down on it for a while, then pulling back to see the full picture and going “Aha! This totally makes sense now.” I love that feeling!

Carolina

Product Designer

What makes someone successful on your team?

Organization, time management, and grit are three traits that make someone successful on the Business Development Team. Sales in general is definitely a rollercoaster ride and not every month is the same. As a BDR, staying even-keeled through both the good & tough times always leads to success!

Matt

Sr. Business Development Representative

How do you make yourself accessible to the rest of the team?

Being accessible requires self-awareness as a manager. I communicate consistently with my team that I’m available to help tackle issues remotely or in person. In the office, I sit in a visible area close to my team so that swinging by my desk to AMA feels casual. Ultimately, it’s about creating an environment where asking for help feels low stakes.

Rachael

Director of Sales Strategy

What's the biggest problem your team is solving?

Our mission is to build the future of cloud collaboration for video. Our challenge is to realize that mission with an application that is performant, fluid, and delightful to use, even when you’re working with massive amounts of media. Every day we come to work and ask how we can push the limits of what’s possible in a web application.

Sam

Director of Enterprise Product

What are Frame.io Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Frame.io offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Customized development tracks
Paid industry certifications
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