SOC Analyst II at DigitalOcean

| 3001 | Remote
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Do you ever wonder what happens inside the cloud?

Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by most.

We want people who are passionate about making the internet a safer place for everyone .

We’re looking for inspired and motivated technical contributors to join the DigitalOcean team as Security Operations Analyst.  In this role, you will be a key member of DigitalOcean’s security team, reporting to the Manager of Security Abuse Operations.  You will improve the security posture of DigitalOcean both reactively and proactively, as well as handling incidents and making the internet a safer place.  Security Operations Analysts must excel at identifying vulnerabilities, building tactical and strategic mitigation plans, and eliminating bad actors inside the DigitalOcean platform.

What You’ll Be Doing:
  • Analyzing network traffic to identify compromised systems, negate denial of service attacks, and pinpoint resource abuse.
  • Investigate, identify and prevent or mitigate abusive activities such as intrusion attempts, DDoS attacks, malware distribution networks, phishing attacks, etc. originating from DigitalOcean.
  • Handling live intrusions and incident response cases, in a customer-facing and transparent manner, to minimize the impact of bad actors on the internet.
  • Proactively hunting for threats, red teaming activities, and working with penetration testers performing exploit and vulnerability research, all in order to find and close gaps exploited by bad actors.
  • Establish creative approaches to complex information security issues.
  • Locating trends in abuse vectors, communicating with leadership to apprise of extent, and advocating for appropriate product changes to prevent future occurrences.
  • Vetting abuse claims, responding to reporters, and helping customers focus on their company’s mission with DigitalOcean.
  • Work within a customer facing ticket queue management system with specific service level objectives for quality resolutions to technical abuse cases.
  • Triaging corporate Security Information and Event Management (SIEM) based alerts with investigative security analysis tactics for remediation.
  • Helping customers utilize DigitalOcean's products to the best of their ability by quickly removing technical Abuse bottlenecks to keep their infrastructure safe.
  • Building strong relationships with internal technical teams across our engineering and infrastructure functions.
  • Engineering approaches to harvest security data, converting that data into actionable intelligence, and collaborating with the technical teams to take action with that intelligence.
  • Establishing an understanding of DigitalOcean’s entire production environment, from applications to infrastructure, keeping up-to-date with material changes and future directions.
  • Coaching and mentoring other skilled security practitioners across application, information, and infrastructure security.
What We’ll Expect From You:
  • A high degree of curiosity and aptitude, with a clear passion around security as a lifestyle.
  • Significant experience handling Incident Response in relation to live intrusions.
  • Significant experience in one or more of the following fields:
    • Security Monitoring
    • Proactive Threat Hunting
    • Threat Intelligence Collection / Threat Investigation / Dissemination
    • Network Security
    • Incident Response
    • Security Operations
  • Ability to Diagnose, Troubleshoot, and Resolve Infrastructure Security Problems
  • Understanding of hardware, software, and networking; distributed computing; virtualization; high-performance storage systems; databases; and cloud computing
  • Understanding of fundamental TCP/IP concepts, application protocols and knowledge of database structures and working with Unix/Linux.
  • Intellectual Curiosity and Self-Motivation to perform complex tasks
  • Clear written and verbal communications skill to include; technical writing, presenting, coaching, mentoring
  • Ability to provide and receive clear, direct, and honest feedback for continuous improvement
  • A forward looking perspective on security engineering, tackling each problem with a degree of creativity that uses previous internal/external approaches as a data point, not a rulebook.
  • The ability to remain optimistic and passionate about overcoming security obstacles at scale in both reactive and proactive situations. 
  • Consistently improving security as the platform scales, driving continuous improvement through data collection and correlation, being mindful that security should be an efficiency enabler for the business - not a detractor.
  • Bonus: 
    • Ability to code, script, or automate classes of problems rather than handling them manually (Python, Bash, Go, Ruby)
    • Experienced with Trust and Safety fundamentals.
Why You’ll Like Working for DigitalOcean:
  • We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
  • We care about your physical, financial and mental well-being. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym stipend to support your physical health, and a commute or internet allowance to make your trips to your office or your desk easier. We offer generous parental leave with transition time built-in upon return to work. We offer competitive compensation and a 401k plan with up to a 4% employer match. 
  • We support our remote employee experience. While we have great office spaces in NYC and Cambridge, we’re very distributed—we use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year. We also allow employees to outfit their workstations to meet their needs—whether remote or in office.
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For all CO residents, please click here  

Department: Security #LI-Remote

Want to learn more about our Security team? Click here!

Want an inside look into life at DO? Click here to hear from our employees!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • RLanguages
    • F#Languages
    • jQuery UILibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConsulDatabases
    • ZKDatabases
    • Google AnalyticsAnalytics
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MailChimpEmail
    • MarketoLead Gen

Location

Easy to access for employees both in and outside of NYC, our HQ is located in the heart of trendy SoHo.

An Insider's view of DigitalOcean

What are some social events your company does?

We host an annual Shark Week where the entire company comes together for a week of learning, team time, opportunities to network cross-functionally, social activities, and more. We also host internal Hackathons (or Shark-a-hacks, as we call them) twice a year along with an annual Shark Day!

Olivia

Senior Manager, People Operations & Analytics

What projects are you most excited about?

I'm really excited about our Managed Databases and App Platform offerings. Getting started on a new project can be hard, let alone the overhead of setting up infrastructure. With our App Platform and Managed Databases, developers can focus their attention on writing code.

Greg

Engineer II

What makes someone successful on your team?

Success on my team is fueled by my team’s mutual respect and trust. My team has given me all of the necessary tools needed to get the job done and I am trusted to contribute to company projects that will transform the business. It is invaluable to be surrounded by a team that is just as committed to my success as I am!

Melonie

People Operations Associate

What is your vision for the company?

DO is in a unique position as the entry point to the internet for 500,000 customers today, and with the potential to reach many millions more over time. We have an incredible opportunity to help the world's developers and entrepreneurs test their ideas, build their business and realize their dreams.

Yancey

CEO

What unique initiatives do you have that encourage innovation?

DigitalOcean sources meetups, conferences, projects, non-profit organizations, student-run hackathons, and individual developers who create useful content. The ethos here is community driven, and based on love, so we go out of our way to support developers and entrepreneurs who are creating meaningful technologies and businesses.

Daniel

Senior Developer Relations Manager

What are DigitalOcean Perks + Benefits

DigitalOcean Benefits Overview

DigitalOcean benefits offerings vary by region. You can expect to enjoy things like:
- Full Health Coverage: Fully paid health benefits for all our employees.
- Commuter Benefits: Local employees receive a monthly metrocard or equivalent reimbursement for remotees
- 401k Plan: It's never too early to start saving. DigitalOcean matches up to 4% of every employee's salary
- Education Support: All employees receive reimbursement for conferences, training or education
- Fitness &. Wellness Stipend: $100 per month to support your physical & mental health
- Internet & Phone Stipend: $200 per month to help support your WFH setup
- WFH Stipend: Ensure our employees are as comfortable as possible WFH!
- Monthly snack & coffee home deliveries
- Custom Workstations: Mac? PC? Linux? We’ll hook up your rig with your preferred equipment
- Flexible Vacation Time: Take the time you need to live a balanced and fulfilling personal life
- Headphones: Up to $100 for headphones of your choosing
- Teambuilding & Social Events: Hackathons, Shark Week (our annual company retreat), team offsites, anniversary parties and more

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We launched our first 4 ERGs in June 2021
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
DigitalOcean's team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
DigitalOcean gives employees unlimited PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited days of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted once per week in the warmer months.
Relocation Assistance
Fitness Subsidies
DigitalOcean reimburses its employees up to $100 per month for fitness services and activities
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
DigitalOcean hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
Paid industry certifications
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