As part of the Marketing Technology team, Solution Architects are key leaders focused on enabling the development and roll-out of world-class modern marketing capabilities at Mass Mutual. This role sits at the intersection of marketing strategy and technology, partnering with teams responsible for platforms that leverage world-class technology to create personalized, relevant, data-driven experiences using our Marketing Technology stack inclusive of Customer Data Platforms (CDP), Content Management System(CMS), Sales Enablement Platform, Personalization engines, Campaign Management tools (email, SMS, push notifications, and in-vehicle notifications), AdTech, and other tools to create meaningful experiences for our customers.

The Team

The mission of the Marketing Capabilities and Technology Team is to leverage a combined deep understanding of business processes, technical patterns, and business knowledge to provide technical vision and guidance that enable the strategies, roadmaps and initiatives across Marketing Technology.

The Impact

In this role, you'll be responsible for partnering with Enterprise Architecture and development teams to help define and maintain the target operating model for delivery, patterns and help build a set of tools or technologies across either Customer Data, Campaign or Experience Activation, or Advertising Technology and focus on how they integrate into the rest of the Marketing Technology (MarTech) stack. You will leverage best-practices in solution design, patterns, architectural practices, and technology standards to deliver modern marketing tools with an eye towards a closed-loop data-driven ecosystem across the customer lifecycle. You'll work with cross functional teams like engineering, marketing, privacy, and loyalty to help create a cohesive tactical plan and strategic roadmap. You'll work in partnership with the Marketing Operations leads to align on vision, strategy, and planning.

What success looks like:

Partner with Enterprise Architecture to define and maintain the target operating model for delivery, including technologies, tools, and patterns
Partner with Enterprise Architecture to further the strategic vision and application roadmaps
Partner with Development Teams to translate architecture to design/code-level execution
Serve as the technical liaison between MassMutual business partners, industry vendors, and marketing partners, while working very closely with both business and technical stakeholders
Identify end-to-end technical solutions based on business needs that utilize a service-based architecture incorporating API's and Events for decoupling Digital and Backend application services.
Capture future state technology vision in actionable, context-specific roadmaps
Partner directly with the specific technology subject matter experts and technical leads to ensure architecture standards are adopted and solutions are aligned with enterprise Technology stacks.
Architect Solutions are designed as reusable components (API's/ Microservices) that compose an overall solution that's flexible, scalable, performant, and providing excellent user experience.
Accountable for implementation of cross-functional solution architecture of all technologies in the Marketing Technology stack
Understand and proactively assess the current state of the technology and identify gaps and overlaps
Ensure technologies are optimized, recommending investments and rationalization and if necessary, conducts technology assessment and selection
Possess deep industry understanding and a point-of-view of the services provided, and the technologies/products used in the industry in order to effectively make decisions on product usage and investment at MassMutual

What your days and weeks will include:

Architecture/ Design Decisions & Technology Evaluations
Industry Trends, Research, POC, Tools
Creation and/or contributing to governed architecture artifacts, including Solutions, Decisions, Strategies and Roadmaps.
Design & Code Reviews
Test Plan Reviews
Production Support Transition Reviews
Hands-on collaboration with Development team
Attend and contribute to Architecture & Design Roundtables and Architecture Review Board meetings Project Team Meetings, status, planning, requirement reviews, etc.

The Minimum Qualifications

Bachelor's degree from an accredited college or university or equivalent work experience.
8+ years of hands-on experience with either Campaign Management, Customer Data Platforms, Content Management, Advertising Technology, Personalization Engines as a Solution or business architect is required
In-depth knowledge of modern campaign marketing software, ESP, SMS, and leading tools, along with a solid understanding of Marketing Technology (MarTech) and Advertising Technology (AdTech)
Minimum of 2 years of experience in Marketing and Sales related business processes and technologies
Minimum of 7 years development experience, capable of designing and implementing complex solutions
Experience in AWS cloud application design, development, and deployment
Experience with event streaming and web service protocols like SOAP, REST, JSON or Kafka
Experience with data development, including database design, modeling, ETL and scheduling
Experience architecting, designing, and deploying complex technology, with an eye towards automation, simplicity, and rationalization
Skilled leading and/or participating in system design and architectural activities including technical requirement writing experience and ability to lead collaboration sessions for important design reviews and decisions.
Proven experience succeeding in complex, matrix and cross-functional projects
Ability to personally deliver large scale initiatives in a fast-paced environment with high levels of complexity and ambiguity
Experience and comfort managing indirect teams; scrums, agile cross functional teams, vendor stakeholders
Strong collaboration skills and the ability to work in a team-based environment including employees, vendors and third-party contractors
Ability to inspire, influence and collaborate across a wide range of constituents across functions and organizational levels
Excellent mentoring skills and the desire to contribute to efforts beyond the scope of the day-to-day project work
Knowledge of insurance data, marketing data and /or financial data
Innovative thinking to approach challenges from multiple fronts, and ability to think outside the box
Willing to take action and enjoy working in a fast paced, dynamic environment
Excellent written, presentation and oral communication skills

The Ideal Qualifications

AWS Certifications
Experience on Salesforce Marketing Cloud
7 years design & development experience including frontend, backend, database and Integration technologies preferred
Strong knowledge of data modeling and ETL development including development patterns, and best practices

What to Expect as Part of MassMutual and the Team

Regular meetings with the Marketing and Capabilities Technology Team.
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-DM2

#LI-REMOTE

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Offers of employment are contingent on the completion of satisfactory references, background investigation, and (if applicable) any federal securities law requirements/FINRA regulations (including fingerprinting) and/or passing of a drug screening.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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Alex Mark

Director of Migration Technology

SYNERGISTIC INNOVATION

Making finance fun, agile and innovative

To Alex Mark, ‘synergy’ isn’t a buzzword. It’s what he works to optimize as MassMutual’s director of migration technology. Whether it’s sunsetting a legacy company platform or transitioning from another organization’s tech stack through a merger or acquisition, he aims to make these shifts as synergistic as possible. Mark, who has a background in both tech and finance, said, “What makes MassMutual different in fintech is that it gives you a place to innovate.” He added, “Our agile mindset allows us to quickly pivot in the industry. The way we look at finance is fun, agile and innovative.”

The culture here is great, especially if you’re a dev or into tech — there are tons of growth resources available to you. MassMutual does a great job of serving customers while also encouraging employees to think outside the box and innovate.

Asieh Ahani

Head of Data Analytics

Personal Growth

Observing trends and solving problems

Asieh Ahani leads the data analytics team at MassMutual. Her team is constantly observing the latest industry trends so they can solve problems at scale and track the impact on the organization. Her team, she said, “is empowered to harness technology to drive data-driven decision-making.” When it comes to what sets MassMutual apart, Ahani said her team and the company overall value iterative progress for self-improvement on professional growth, wellness and work-life balance.

I joined MassMutual because the type of projects my team was working on were very interesting and aligned with my interests and expertise in leveraging data science. I stayed because I had a great career path here.

Kymberly Terry

Digital Team Lead

Diversity, Equity & Inclusion

Supporting colleagues and celebrating wins

As a digital team lead at MassMutual, Kymberly Terry knows the value of creating strong cross-functional connections in a product team. One of the best experiences with that she had, she said, was the rotating DEI discussion groups that were intentionally made up of people from different teams and weren’t led by managers. “A scrum expert could be having a conversation with a product manager from a different team. It was another way to support your colleagues and celebrate their wins and to know where they might be having challenges,” she said. “It was also a catalyst for equity.”

One of the things that I appreciate the most about being a part of my team is really the inclusive culture. It's ingrained in every aspect of not only the work that we do, but also the way we interact with each other.

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture

Volunteer in local community

Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.

Partners with nonprofits

Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity. https://www.massmutual.com/about-us/corporate-responsibility/foundation

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.

Employee awards

Flexible work schedule

Flexible work arrangements, including telecommuting, are available in many departments across the company.

Remote work program

In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

Diversity recruitment program

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.

Disability insurance

For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf

Dental insurance

Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).

Vision insurance

Health insurance

To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

Life insurance

For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

Pet insurance

Wellness programs

Team workouts

Mental health benefits

Transgender health care benefits

Wellness days

Abortion travel benefits

Our general medical travel benefit covers abortion-related travel.

Financial & Retirement

401(K)

In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.

401(K) matching

Performance bonus

Charitable contribution matching

Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.

Pay transparency

Child Care & Parental Leave Benefits

Childcare benefits

Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.

Generous parental leave

Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.

Family medical leave

Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.

Adoption Assistance

Company sponsored family events

MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.

Fertility benefits

Vacation & Time Off Benefits

Generous PTO

Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.

Paid volunteer time

Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.

Paid holidays

Paid sick days

Occasional illness: up to 5 days per calendar year.

Flexible time off

Floating holidays

Bereavement leave benefits

Hardship benefits

320 hours of caregiver leave to take of loved ones when it matters most.

Office Perks

Commuter benefits

Free daily meals

Free snacks and drinks

Some meals provided

Onsite office parking

Recreational clubs

Relocation assistance

Fitness stipend

Home-office stipend for remote employees

MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.

Meditation space

Mother's room

Onsite gym

Professional Development Benefits

Job training & conferences

Tuition reimbursement

Lunch and learns

Promote from within

Mentorship program

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available