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Solution Architect

| Greater NYC Area

Overview

The Smartling Professional Services team helps customers rapidly integrate and adopt Smartling solutions. Professional Services is responsible for onboarding new Smartling customers, and architecting solutions that enable customers to quickly realize significant value from our platform. 

You’re a great match for this role if you are quick to learn new technology, analytical, and driven to help customers solve complex problems.

Tasks at hand

  • Assess customer requirements, design and implement solutions for the specific business needs.
  • Facilitate customer facing workshops with technical teams and develop a comprehensive implementation plan.
  • Manage process change with business and technical stakeholders.
  • Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for long term success of the customer.
  • Develop new tools and contribute to process improvement.
  • Up to 25% of travel required.

Must Haves

  • Excellent communication skills, including experience with business and technical audiences.
  • Experience managing technical and business process change.
  • Experience managing complex technical projects with multiple stakeholders.
  • Experience with modern web technology such as HTML/CSS, JavaScript, AJAX, etc.
  • Familiarity with Content Management Systems (CMS) and modern web applications.
  • Understanding of Application Programming Interface (API) interaction with web-based services.
  • Basic knowledge of Content Delivery Networks (CDN) and web server technology.
  • Experience with databases (SQL) and regular expression.
  • Minimum 2 years of experience in a B2B client support role.

Nice to have

  • Knowledge of the SaaS business model and experience delivering SaaS solutions for midmarket and enterprise business customers.
  • Knowledge of proxy technologies.
  • Experience with translation, localization, and internationalization processes and/or be fluent in other languages.

You are

  • Results-focused. Center on professional and personal growth.
  • Enthusiastic. A fun and energetic co-worker.
  • An analytical thinker. “If there is a problem I have a solution” attitude.
  • Strategic. Translates high-level strategies into practical implementation strategies.
  • A Leader. Proactive and will use excellent judgment when dealing with issues.
  • Customer-focused. Passionate for client success at all times.
  • Detail-oriented. Supremely well organized with attention to detail.
  • A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally.

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM

Location

We are centrally located in the Garment District, near most Subway lines, PATH, and Port Authority. Close to lunch spots and happy hours after work.

An Insider's view of Smartling

What’s the vibe like in the office?

Culture is a strong part of Smartling's appeal, and working with a collaborative team that I enjoy being around makes my work day so much better. Our leadership team takes initiative to ensure everyone's work experience fits their own personal goals, and provides us with opportunities to bond in our department and across teams.

Albany

Customer Success Manager

How do you collaborate with other teams in the company?

Collaboration happens every day at Smartling. We use every method and tool available. We are flexible and embrace new technology. We have numerous meeting rooms for face-to-face chats here in NYC and I can launch video conferences from my laptop. I can even install and try new apps as needed.

Eric

Sr. Director, Product Development

What makes someone successful on your team?

Being coachable and having a positive attitude are the two most important factors. Asking for help shows that you're willing to learn. Every day is a learning experience for me and I love it! As with anything in life, it's important to have a positive energy and show up with a winning attitude.

Hai Yen

Sr. Sales Development Rep

What is your vision for the company?

Being a Smartling means being part of a community of incredibly smart and driven individuals, but also being part of a tribe that really enjoys each others company. We get together at least once a month for anything from bowling to company picnics to baseball outings. I like to describe our culture as "work hard, play hard".

Annette

Head of Marketing

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.

Jose

Sr. Account Executive

What are Smartling Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
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