Solutions Architect (Remote)
Customers don’t experience data, they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve its global client base from operations throughout North America, Central America, Europe, Australia, and Japan.
As a Solutions Architect you will work with some of the world’s best known brands, enabling them to deliver highly sophisticated personalization strategies across multiple digital channels through advanced use of the Movable Ink platform and bespoke technical solutions. You will act as a universal translator, investigator and product evangelist focused on increasing the sophistication of platform usage for Movable Ink’s client base and ensuring they have the best possible technical configuration to meet their goals. Naturally curious and determined, when issues do occur in the technical client environment, you’re able to hunt down the cause and carry it through to resolution, considering the underlying impact for future integrations and the client technical environment as a whole.
Responsibilities:
- Develop a deep understanding of our Visual Experience Platform, data architecture and reporting tools
- Align Movable Ink’s solutions and technologies with the business goals of the customer
- Identify new opportunities to further integrate with our clients existing API’s, web services and tech stack
- Work with Client Experience Managers to scope customer projects and translate them into technical requirements for our client focused developers
- Own the exploration of technical issues within a client’s bespoke technical environment through to resolution
Qualifications:
- Strong understanding of HTML, CSS and the DOM
- Ability to write basic JavaScript, with a strong understanding of the capabilities of the language
- 3+ years working in a business user facing technical role (e.g. Solutions Consultant, Sales Engineer, Technical Customer Success Manager) ideally in a MarTech environment
- A high level understanding of Digital Marketing strategy/objectives for Movable Ink supported channels (currently Email, Mobile) and the objective and expected outcome of personalization strategies
- Good communication skills - you’ll be working with our biggest clients and Client Experience team.
- Ability to explain and synthesize complex technical topics in simple terms to stakeholders - you’ll often be the translation layer between business users and our technical teams