Position Overview:
As a Support Engineer, you will design and bring to reality the technologies and products impacting millions of industrial workers across the world. We are looking for driven and adaptable engineers with experience in managing customer expectations.

You must be able to thrive in a fast-past design culture and enjoy holding responsibilities solving challenging problems. You will wear multiple hats from working closely with customer deployments, solving technical issues with wearable sensor devices, interacting with cloud services infrastructure and client demands as they arise from an array of different industrial customers across the United States.

Essential Functions:
As a Solution Engineer you will ultimately be responsible for:

- Take ownership of customer issues reported and see problems through to resolution

- Provisioning customers with Products including access credentials

- Administrate SaaS platform for customer cloud accounts

- Research, diagnose, troubleshoot and identify solutions to resolve customer issues

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Provide prompt and accurate feedback to customers

- Ensure proper recording and closure of all issues

- Document knowledge in the form of a support ticket with accuracy and precision

Key Requirements / Qualifications:

- A 4-year technical degree or equivalent experience

- Proven working experience in technical support or as an IT support representative

- Working knowledge of server technologies, including utilities and scripting

- Latest trends and methodologies in technical support

- Proficiency in many of the common day to day tools for webinars, -conferencing, and ticket handling

- High level or working knowledge of web-based systems architecture, service-based architecture, enterprise application architecture

- Working knowledge of web service technologies (Web Services, REST/JSON)

- Working knowledge of wireless networking technologies (Wifi 2.4 and 5ghz bands)

- Knowledge of mobile landscape and trends desired

- Strong problem-solving skills

- Excellent client-facing skills

- Excellent written and verbal communication skills

- Customer empathy

- Adaptable and flexible to changing business needs

- Strong organizational, communication, and presentation skills

Preferred Skills/Experience:

- Experience with any type of computer scripting languages (Python, Shell)

- Team leadership experience

- Cellular Network experience

- Experience with Orchestration systems

- Experience with Streaming information systems

StrongArm Technologies is an equal opportunity employer