We're looking for a Solutions Engineer to join our growing team in New York. As our first US-based Post-Sales Engineer, you will be part of a dynamic sales team and customer success team that is responsible for defining and executing the company’s growth strategy.

You will be addressing our clients' needs as well as leveraging your technical and business skills and knowledge of our product to provide an efficient sales journey for our prospective customers. As part of your day-to-day, you will develop relationships with multiple companies, identify their unique technology needs and challenges, and drive adoption of Passbase's solution.

What you'll be doing

• Present our complex technical solutions in a clear manner to both technical and business audiences
• Work with account executives, meet with clients and deliver technical insights for business questions regarding the process
• Define and execute the end-to-end implementation of Passbase's technology into the mobile applications & tech stacks of startups & global enterprises
• Provide technical mentoring to team members
• Leverage your understanding of mobile and web technology to help customers execute their desired use cases & discover new customer use cases
• Interact with customers over the video/screenshare calls, and via email/Slack to answer technical questions and help them implement Passbase
• Investigate and troubleshoot implementation issues and bugs
• Collaborate with Passbase's sales management, product, and engineering teams to build & grow the Passbase platform

Qualifications

• 3+ years of hands-on experience in a technical customer-facing role (i.e., Solutions Engineer, Sales Engineer, Technical Account Manager)
• iOS and/or Android programming experience (building apps with Java/Kotlin/Swift, releasing apps to the app store, working with 3rd party SDKs, etc)
• Web Development Experience with e.g. React, Vue, Angular, Ruby on Rails etc.
• Problem-solving skills around technical, product, and business questions
• Ability to manage multiple projects, clients & deliverables running in parallel timelines
• Ability to understand & communicate details behind technical systems e.g. API

Nice to haves

• Experience working on the backend or building an API
• Experience using analytics platforms like Google Analytics or Hubspot
• Experience using productivity tools like JIRA, Chrome Developer Tools, Command Line Interface, etc.

Benefits & Perks

• A chance to work on one of the most exciting problems of the 21st century
• A diverse international team backed by leading VC’s
• A competitive salary & all the major benefits you’d expect
• Regular team events
• Flexible schedule & WFH opportunities

About Us

We work hard and celebrate our success. Our challenges are vast and creativity is crucial. That means that we divide problems not tasks and emphasize autonomy in the approach. We strive towards a common goal and are all responsible for getting there. From accounting to design, we help each other achieve the best possible results by radical transparency and constant learning. We believe each one of us is a leader at this company and treat our peers accordingly.

If this feels like an environment you could see yourself in, we encourage you to apply and look forward to finding out more about you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.