NBCUniversal
New York City,, NY
Hybrid

Sr. Site Reliability Engineer

Sorry, this job was removed at 11:07 p.m. (EST) on Friday, January 27, 2023
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Company Description
At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives NBCU's vast portfolio of brands to succeed. From Broadcast and Cable Networks, News and Sports platforms, to Film, World-Renowned Theme Parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
Job Description
ABOUT THE ROLE:
The Site Reliability Engineer for Productivity Services is responsible for the technical design and operations of productivity solutions used globally by NBCUniversal employees and partners. These solutions will enable the workforce to create, share, and collaborate on content from anywhere at any time built upon the Microsoft 365 and Azure platforms. This technical role is expected to apply a software engineering mindset to system administration topics elevating the availability, reliability, and security of solutions while reducing operational costs.
REQUIREMENTS:
Specific responsibilities include:

  • Drive Incident and Service Request reduction by implementing workflows and solutions integrated with ServiceNow
  • Automating tasks, reduction in time to resolve by integrating ServiceNow with tools & applications across Workplace Technology Engineering across Collaboration Engineering, Workplace Solutions, AV & UC Engineering
  • Work closely with cyber and compliance teams to ensure adherence to security and compliance standards
  • Lead the technical design, implementation, and operation of automation solutions with an emphasis on ServiceNow
  • Participate in design, planning, configuration, reporting, deployment, and day-to-day operations of Workplace Engineering
  • Contribute to the site reliability engineering center of excellence including the creation of standard artifacts, best practices, and learning plans
  • Participate as a standing member of the engineering review board to evaluate trade studies, approve solution designs, and maintain the overall workplace system architecture
  • Participate in the weekly agile process to resolve technical impediments and assist in user story definition and sizing


Desired characteristics include:

  • Ability to communicate effectively both written and verbally to stakeholders and engineers
  • Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions
  • Ability to execute within a fast-paced agile process
  • High attention to detail while balancing multiple projects


Qualifications
PREFERRED QUALIFICATIONS:

  • 6+ years' experience in driving Operations and Automation for Collaboration Tools and Workplace Solutions
  • 5+ years' experience designing scalable and reliable enterprise solutions including considerations for multi-tier software architectures, networking, and security
  • 3+ years' experience with cloud-based infrastructure and platform services including identity and access management (Azure)
  • Bachelor's degree in computer-related field preferred or equivalent years of experience
  • Knowledge & understanding of the working of Collaboration Tools (Email, Teams, OneDrive, SharePoint etc)
  • Licensing administration across collaboration tools. (M365, Adobe, Dropbox, etc.)
  • Asset Lifecycle Management Tools (ServiceNow).
  • PowerApps & Power Solutions, Integrations with ServiceNow
  • Task Automations through ServiceNow
  • Leads projects with notable risk and complexity; develops the strategy for project execution


Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

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What are NBCUniversal Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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