Bluecore

Retail MarTech company that empowers marketers to launch personalized campaigns in 60 seconds

New York , NY

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Developer + Engineer//Golang//Javascript//Python//

Staff Software Engineer - Infrastructure

Bluecore

| Greater NYC Area

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We are looking for a Staff Software Engineer - Infrastructure to help our engineering teams build scalable, extensible, reliable, and performant systems. The role will be hands on optimizing our Kubernetes clusters, managing our GCP infrastructure, and improving our DevOps and SRE practices. Learn more about our automation with this blog post on Argo, Kustomize and Config Connector.

Bluecore ingests 100’s of millions of events per day, sends millions of personalized emails, and manages hundreds of terabytes of data. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, PubSub and Cloud SQL. Our stack consists primarily of Python and Golang on the backend with gRPC services, and JavaScript (React) on the frontend. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary.

You will be hands-on managing hundreds of servers with Infrastructure-as-Code tools (Terraform, Config Connector) and optimizing our multi-zone and multi-region network topology. You will be responsible for designing, building and supporting automation tools to help developers safely manage release operations and highly-available systems. You will be maintaining Bluecore’s shared libraries providing best practices for service development. You will be responsible for our system and application level security practices, from container scanning, to RBAC, to service and user level AuthN and AuthZ systems.

Responsibilities

Manage hundreds of servers and thousands of containers on our Google Kubernetes Engine clusters using various automation tools.
Design and manage zero-trust networks using Open Policy Agent (OPA), Envoy and Istio.
Define and scale our Observability strategy with Prometheus, Jaeger, and Grafana.
Design, architect, and build performant, reliable, high-quality systems at scale within one or more engineering domains. Provide significant engineering contribution even in domains with less expertise.
Plan, design, and roadmap extremely large and complex projects with difficult and intertwined dependencies that push the boundary of what the engineering team and the entire business is capable of. Promote coding standards, styles, and design principles across the organization.
Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond through presentations, technical specs, blog posts, and documentation.
Lead company-wide technical strategy and decisions, and facilitate progress by building consensus amongst senior engineering leadership and company leadership. Advise and advocate for best tools, methods, and approaches for the entire engineering organization.
Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community.

Requirements

Hands-on experience maintaining Kubernetes at scale and running various workloads on Kubernetes.
Designing and maintaining network infrastructure, including cloud-based load balancing and ingress/egress design.
Experience with metric and alerting tools, and experience with distributed tracing systems. Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks.
Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters. Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success.
Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred.
Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design.
Able to identify your team's dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency.
Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore’s customer success and support teams to propose and implement immediate fixes and resolution plans.

Benefits:

Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies.

- Comprehensive medical, dental, and vision insurance

- 401(k) plan

- Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities

- Generous Parental Leave & flexible vacation policy

Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

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Where we are

While we have currently transitioned to remote work, we continue to keep our vibrant culture alive and our customer focus stronger than ever!

Technology we use

Engineering
Product
Sales & Marketing

- JavascriptLanguages
- PythonLanguages
- ReactLibraries
- ReduxLibraries
- MemcachedDatabases
- RedisDatabases
- SQLiteDatabases
- Google DatastoreDatabases
- Google BigQueryDatabases
- Google Cloud SQLDatabases
- MixpanelAnalytics
- InVisionDesign
- SketchDesign
- ConfluenceManagement
- JIRAManagement
- WrikeManagement
- WordpressCMS
- SalesforceCRM
- IntercomEmail
- MarketoEmail
- MarketoLead Gen

Leslie Hsu

Senior Forward Deployed Engineer

Come Together

Creating an intentional, welcoming culture

When Hsu was interviewing at Bluecore, she asked her interviewer what he enjoyed most about working at the company. “It doesn’t feel like I’m going to work every day,” he said. Two years later, Hsu said she feels the same way, adding that cultural events (like bi-monthly themed movie nights, hourly mini-workouts and holiday celebrations) help create a workplace that feels like a second home.

Bluecore employees collectively have an unparalleled mix of intelligence, kindness, and humor — not bad things to surround yourself with for your day.

Bahar Shah

Director of Engineering

Cutting Edge

Implementing new tech to stay ahead

Bluecore’s tech department is innovating. Recently, the team improved its approach to squad syncs, R&D-wide meetings and a shared Scrum framework, and they continue to introduce new tech. They recently adopted Golang for higher throughput and scalability, Kubernetes to host Bluecore’s microservices-based architecture transition, Typescript to align with front-end best practices, and PostgreSQL to improve campaign performance.

Our engineering team is constantly thinking about how to evolve our infrastructure and best practices over tech talks, featured books or blogs of the month discussions, hackathons, and in day-to-day practice.

Kim Surko

Senior Vice President of Customer Success and Services

Fostering Inclusivity

Be yourself without fear of prejudice and judgment

Diversity and inclusion aren't just important for innovation at Bluecore, Surko said — they ensure everyone feels empowered to be their authentic selves. Through its D&I committee, Surko and nearly two dozen others lead events observing Black History Month, Lunar and Chinese New Year, and international potlucks that celebrate diversity. The committee also introduced #BiasCorrect, a Slack plugin that calls out unconscious bias.

Bringing individuals together from different genders, cultures, backgrounds and sexual orientations leads to different perspectives and the ability to think beyond the immediate and execute the impossible.

What are Bluecore Perks + Benefits

Bluecore Benefits Overview

At Bluecore we offer a comprehensive array of class leading employee benefits and perks, in line with the strong value we place on people and culture. We value our people and believe that a companies culture and environment are paramount to its success.

Culture

Volunteer in local community

Bluecore hosts a volunteer month as well as volunteer efforts throughout the year that are open to the entire organization, including food drives, events and fundraisers.

Friends outside of work

Eat lunch together

Intracompany committees

Bluecore is big on collaboration, which extends beyond the day to day through internally run groups like our Ladies of Bluecore and D&[email protected] committees

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

We pride ourselves on the diversity of our executive leadership team, 40 percent of whom are female and are continually focused on expanding the diversity of our entire organization.

Unconscious bias training

We partner with Life Labs for their Behaviors of Inclusion Training, which is required for all to learn the science and best practices for an inclusive work environment.

Diversity manifesto

Mean gender pay gap below 10%

Diversity Employee Resource Groups

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Our flexible spending plans assist employees with out of pocket medical and dependent care expenses, while also offering a pre-tax benefit to lower their tax liability each year.

Disability Insurance

Bluecore provides both long-term and short-term benefit plans, fully paid by the company, in supplement to any state plans that may be in place.

Dental Benefits

We offer a national level PPO dental plan with a vast network of providers and which covers all preventative maintenance and two cleanings each year.

Vision Benefits

We offer a national level vision plan, with options to use an allowance each year towards contacts or frames and lenses, with very low employee cost.

Health Insurance Benefits

We are currently offering a national level health plan, offering an extensive network of providers and provide three different coverage lines to best need the individual needs of employees.

Life Insurance

Each employee is provided a $50,000 Life and AD&D policy, with the option to purchase supplemental coverage at steeply discounted rates.

Wellness Programs

We offer programs to expense back the cost of gym and fitness memberships as well as a data driven weight loss program sponsored by our health insurance provider.

Team workouts

Retirement & Stock Options Benefits

401(K)

Bluecore's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.

Company Equity

Employees are offered options at the time of hire and based on performance, giving a sense of ownership in the company.

Performance Bonus

Select positions are eligible for performance based awards in the form of bonuses, which varry by department and position.

Child Care & Parental Leave Benefits

Generous Parental Leave

We offer a generous 12 week parental leave policy for either new parent to spend time with their child.

Flexible Work Schedule

We believe that each employee is most productive at different times, we allow employees and their managers to develop work schedules that align to both the needs of the business and the employee.

Remote Work Program

Our remote work program includes working remotely on occasion as needed.

Family Medical Leave

We have generous leave policies which work in tandem with federal and state laws to allow employees to care for family as the need arises.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Whether taking a break to tend to personal matters or time away to rest, our PTO vacation time is uncapped.

Generous PTO

Bluecore has an amazing (unlimited) PTO policy that provides our people the flexibility to take the time they need to live a balanced and fulfilling life.

Paid Volunteer Time

As part of our generous PTO plan, we also allow and encourage employees to take time off to volunteer for causes within our community and those which resonate with their interests.

Paid Holidays

In addition to our generous PTO policy we also provide paid time off for all major holidays.

Paid Sick Days

In line with the PTO philosophy paid sick time is granted as needed, un capped and no annual balances.

Perks & Discounts

Casual Dress

Our dress code is flexible, including shorts, t-shirts and other casual attire to change with the weather and allow employees to dress up when needed and down when appropriate.

Commuter Benefits

We allow all employees to expense up to $127 per month to assist with their commuter costs. We also offer a pre tax commuter plan in line with IRS regulations to assist with the tax burden.

Company Outings

We offer multiple company events from holiday parties, trivia nights, team outings and in house social events on a regular basis. In addition to in house food contests to let culinary flags fly.

Stocked Kitchen

Our kitchen provides a wide assortment of beverages, snacks, fruits, breakfast items and other surprise treats on a weekly basis.

Happy Hours

We just launched monthly interdepartmental happy hours for the summer-- a great opportunity for our employees to get to know each other in a casual environment!

Recreational Clubs

As hard as we work we know that relaxation and self care are critical to happiness and success. We host regular board game nights, trivia, karaoke, soccer club, and tennis outings to name a few.

Fitness Subsidies

We offer programs to expense back the cost of gym and fitness memberships.

Home Office Stipend for Remote Employees

Bluecore offers a 200 dollar monthly reimbursement that can be applied to home office setup, exercise, and/or learning and development.

Professional Development Benefits

Job Training & Conferences

Bluecore University is our in-house training program dedicated to advancing our teams. Courses range in depth and are on subjects like Growth Mindset, social styles, and leadership frameworks.

Diversity Program

Lunch and learns

Bluecorian run learning sessions that can vary from, learning how to juggle, speak french or analyze ones handwritings.

Cross functional training encouraged

Promote from within

Additional Perks + Benefits

What makes Bluecore extra special is the comprehensive nature of our benefits. Our company is not only focused on professional development but on physical and mental well being as well. Bluecore truly cares about the whole employee.

View full list of perks + benefits

An Insider's view of Bluecore

What's something quirky about your company?

We are a close-knit team, but as Bluecore grows it can be difficult to get to know peers that we don't work with directly. To make sure we get to know people we participate in #donutcore via slack. It pairs people together to meet for coffee, exploring the neighborhood, or yes even getting a donut!

Tara

HR Business Partner

How do you collaborate with other teams in the company?

As the main conduit of technical information throughout Bluecore, Forward Deployed Engineers collaborate extensively with different teams. Whether with Customer Success, Product, Engineering, or Sales we use our technical mastery of the Bluecore product to help our teams establish long-lasting partnerships built on honesty and quality.

Andrew

Manager, Forward Deployed Engineers

How has your career grown since starting at the company?

I started as an independent contributor in Sales, was given the opportunity to become a Director of Customer Success and have since been promoted to VP! I couldn't miss the opportunity to extend my reach and get back to the foundation I had built my career on: customer care. Not many companies foster this type of growth so quickly!