Success Engineer

| Greater NYC Area
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The short & sweet summary. 

Twine helps companies make smarter people decisions: how to hire faster and more efficiently, how to reward great performers, how to predict turnover, how to help employees grow, etc.

We’re backed by founders of billion dollar companies (MuleSoft, MobileIron), thought leaders in people analytics (Adam Grant), and Sand Hill Road VCs - many of whom have remarked we’re the strongest team in their portfolio. Our SaaS analytics product (React/Django) is used by dozens of leading companies, including Segment, CreditKarma, DollarShaveClub, OnDeck and many more!

Now we’re growing, and fast. We’re hiring a success engineer to help our clients solve their most important data problems and get incredible value from the Twine product. We’ll give you as much opportunity as you can handle. This will be a transformational, career-defining choice for you (and for us!) as Twine continues to grow.

Who you are:
  • A technical swiss army knife. You’re comfortable writing SQL queries, Python scripts, even building Google Sheets to transform data. You’re no stranger to data analysis and visualization - whatever it takes to find and deliver insights from data.
  • A problem solver who loves helping people succeed. You love helping users, especially if that’s by solving challenging data problems! You know how to listen closely to pain points and understand user feedback precisely. You’re an ever-present and vocal advocate for our clients. 
  • Smart, driven, and incredibly ambitious. You’ll join a small, world-class team (Palantir/Airbnb/Harvard/Wharton) building a product that people love. Your role has unlimited potential: it can easily grow into product manager, full-stack/front-end engineer, or success engineering lead.
What you’ll do:
  • Help clients achieve success with Twine, by any means necessary. You’ll help onboard new clients and educate them on our product, join client meetings to understand pain points and requirements, and support ongoing client requests over email/Slack/Intercom.
  • Run custom analytics projects that deliver value directly to clients. We’re insanely focused on making our clients successful - and that means more than just giving them access to our product. You’ll lead custom projects that answer critical questions for HR leaders - like where top performers come from and how to retain them, or how to improve diversity in the workforce.
  • Improve the Twine product by building features that unlock value for users. By truly understanding user needs, you'll help make our product more valuable, engaging, and delightful. You'll design and build features that improve user experiences and you'll contribute to software testing/development for our core analytics software (Python, Django, React, Redux, d3).
What you’ve done:

We invest in raw talent and potential over credentials. But regardless of background, we look for demonstrated excellence and high levels of performance:

  • 2+ years experience working with clients to deliver technical solutions. This experience can have come from an internal or client-facing role.
  • Ability to solve complex data problems with a variety of tools. You should be familiar with SQL query logic, and comfortable analyzing real-world data in Python/R as well as business intelligence tools like Excel or Tableau/Looker.
  • Excellent technical communication skills. You'll be constantly writing, reading, and speaking to explain complex analytical concepts - and you should be comfortable with both technical and non-technical audiences. 
More about Twine.

Our team: Our CEO, Joseph, spent years immersed in people analytics research and helped found an innovation team at Nike that grew 10X in a year. He’s also an Inc. 30 Under 30 recipient. Our CTO, Nikhil, studied physics & CS at Harvard and has spent a decade building products in data analytics and machine learning.

Our technology: Our data ingestion pipeline (Python/Airflow) captures people data from recruiting and HR platforms and uses it to create valuable analytics and insights for our users. Our web application is built in Django and React/Redux, and we use D3 for advanced data visualizations. We use AWS infrastructure, and SaltStack to streamline dev ops, scaling, and deployment.

Our values:

  • Be intellectually curious and humble. Have an insatiable desire to learn, not to be right. Be a “learn-it-all,” not a know-it-all. Have strong convictions, but listen to and learn from others.
  • Believe in exceptional outcomes. Believe that ordinary people can do incredible things with the right attitude and will. Be positive, inspiring, and optimistic. (At the same time, acknowledge the demanding work ethic and drive required for success.)
  • Get it done. Focus on rapid learning and execution, and be willing to roll up your sleeves and contribute any way possible. Be indomitably resourceful, drive through obstacles, and deliver on goals.
  • Help others be great. Treat your teammates, customers, and partners with respect and kindness. Have positive impact on others in all interactions. 

If the role isn’t an exact fit but you’re interested in learning more (we're hiring across the stack), send us a thoughtful note! [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • AirflowLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • TrelloManagement
    • SalesforceCRM
    • MixmaxEmail

Location

Our company is located in Company (company.co) an exclusive co-working space of top NYC-based startups.

An Insider's view of Twine

What's something quirky about your company?

We're big hot sauce fans. We have more than 7 types of hot sauce in our fridge - including 64oz of Cholula!

Connor

Business Operations Lead

What does your typical day look like?

One day I'm implementing new product features for our app and the next I'll be receiving feedback from clients on customer calls. No two days are ever the same, we're always collaborating and switching between many hats!

Yash

Senior Front End Engineer

How does the company support your career growth?

The ball is in your court from day one to see how much you want to achieve. From there, the team is great about making sure you get just enough to make sure you're continuing to push yourself.

Gavin

Customer Success Lead

What is your vision for the company?

Twine will one day serve as the central source of truth for a company's HR data. We then will allow employees the ability to access their own records as they transition through their career.

Joseph

CEO

What projects are you most excited about?

Soon we'll be able to offer more strategic insights, predictive analytics, and cross data-set analysis to our dozens of clients. That will be a really big day for us as we move beyond simply descriptive analytics.

Nikhil

CTO

What are Twine Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Grade A plan: covers 100% of preventative and 80% of basic procedures!
Vision Benefits
Grade A plan: $20 copayment for annual eye exams and $50 for glasses/contact lenses!
Health Insurance Benefits
Grade A plan: $30 and $60 copay for most visits, 30% co-pay for surgeries, and much more!
Life Insurance
$25,000 basic life insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training.
Cross functional training encouraged
Continuing Education stipend
We offer $2500 annually for continuing education.
Online course subscriptions available
Paid industry certifications
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