Zipari is a technology start-up company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We are looking for individuals who want to build a company, a culture and solve complex challenges. The Zipari team members have strong work ethics, believe in what Zipari is building, and are willing to play whatever role is necessary to achieve the company’s goals. Our team has movie geeks, foodies, talented musicians and a mix of random elements that make us one: The Zipari team!

You will be responsible for selecting, recommending and managing tools used to support the monitoring and management of our products, platform and infrastructure. This role is responsible for managing the Root Cause Analysis process for incidents as well as reviewing the incident management process for continuous improvement. This role also manages the call trees, escalations, on call schedules and ticket management.

What You’ll Be Doing

• Performs capacity analysis, availability reporting, incident management reporting, and change management processes.
• �Ensures management and monitoring tools are integrated with all Zipari products, applications, multi-tenant services, environments and have rules / alerts for routine and exceptional operations conditions.
• Working with all Product and engineering teams to understand their needs as well serve as an operational resource for troubleshooting, performance tuning and historical analysis.
• Monitoring for opportunities to reduce load, identify potential problems before they occur.
• Assign tickets to the correct resource, assist with the backlog prioritization depending on the urgency/impact of the ticket and follow up to assure completion.
• Manage and create operational dashboards and new ways to monitor the Zipari platform and products.

Requirements

• Bachelors Degree in Computer Science or related field
• 3+ years of experience in DevOps, continuous integration, system administration
• Experience working with DevOps related tools such as Chef/Ansible, Nagios/Sensu, Elastic Search, etc.
• Experience working in a SaaS product development/application building environment
• Ability to self start and define process and solutions as needed in a fast paced environment
• Good communication skills

Benefits

In addition to joining a growing Silicon Valley backed start-up, you will enjoy:

• Competitive salary
• Equity
• Excellent health, dental and vision benefits
• Generous vacation and leave policies
• Awesome team with the ability to help define the culture
• Fun work environment and team events (Friday happy hours, foosball tournaments and movie nights)