Team Lead, Solutions Engineering (New York) at Datadog

| Greater NYC Area
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The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 


The Opportunity:

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. 


You Will:

  • Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
  • Ensure successful onboarding of new Solutions Engineers
  • Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters 
  • Review and help prioritize Solutions Engineering escalations
  • Dispatch customer requests throughout the day as part of a queue rotation schedule
  • Oversee demo training and assist in demo certification
  • Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
  • Build out documentation and knowledge base articles for a variety of technologies

 You Are:

  • Passionate about people management and/or mentorship with previous experience leading a team
  • Self-motivated, detail-attentive, and have a desire for continuous learning 
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability

 Bonus Points:

  • CS or Engineering majors
  • Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Why You Should Apply: 

  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities 
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

About Us:

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

 

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We are located in the New York Times building and 5-min walk away from Times Square. The 42 St Port Authority Bus Terminal is right across the street, providing a highly accessible transportation network.

An Insider's view of Datadog

What's something quirky about your company?

Although I work on a frontend team, I enjoy tuning into both wins and learnings from all parts of the stack across the company. There are so many places to learn in addition to my main job, from email digests of "performance wins" to lunch and learn talks on technical considerations when building an emulator for classic video game consoles.

Cameron

Senior Software Engineer

What does your typical day look like?

My day starts with checking out new feature releases, reading team threads & reviewing my calendar. Around midday I hit my stride writing up investigative notes & follow up on each case I tackle. I also help my teammates in their investigations! My goal for the day is ensuring all cases are accounted for & that I'm always learning something new.

Daniela

Senior Solutions Engineer

How does the company support your career growth?

Datadog has supplied me the tools to successfully learn & grow within the company. I'm incessantly challenged & continue to be rewarded for my hard work through multiple promotions in my tenure. I started as a Solutions Engineer, was promoted to a Sales Engineer, and am now embedding with the Product Management team. The opportunities are endless.

LJ

Sales Engineer

How do your team's ideas influence the company's direction?

We are building a planet scale multi-cloud streaming telemetry platform. Not just for observability, but eventually for any and all business data. Building that involves tackling any number of engineering challenges no-one has tackled before, innovating along the way. Our engineers don't just influence the company's direction, they shape it.

Ian

Senior Vice President, Engineering

How has your career grown since starting at the company?

I joined Datadog as a Product Manager for a specific part of the platform 3 years ago. I’ve since then grown into a senior role, managing other product managers and owning several parts of the product roadmap. I’ve been given real growth opportunities, all while feeling supported and encouraged to develop my leadership and product skills.

Wissal

Senior Product Manager

What are Datadog Perks + Benefits

Datadog Benefits Overview

Datadog employees work hard to support our users—whether it's developing new, cutting-edge features or helping users master our platform. In turn, we strive to provide competitive benefits that allow our employees to live happy, healthy and fulfilled lives.

Check out our offerings for family planning, financial growth, personal development and more at https://www.datadoghq.com/us-benefits/

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
In addition to pet insurance, we also offer pet adoption assistance for employees adding a furry friend to their growing family.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
While remote, Datadog is sponsoring various remote family events to help those with children at home. We host puppet shows, language classes, dance parties, and more!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We promote a healthy work life balance by giving employees the opportunity to take the time off they need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We have a casual dress code and don't require you to wear business casual - unless that is what you feel most comfortable in!
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Game Room
Our game room includes a variety of entertainment options to wind down with coworkers.
Stocked Kitchen
Fully stocked kitchen with unlimited amount of snacks, coffee, and great variation of drinks.
Some Meals Provided
Catered lunches 3 times a week from local restaurants in the area!
Happy Hours
Happy hours are hosted once per week.
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities. While remote due to COVID-19, we have begun free virtual fitness classes.
Home Office Stipend for Remote Employees
We offer permanently remote employees benefits to ensure they are set up for success at home. Additionally, we currently offer benefits for temporary remote employees due to COVID-19.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program begins day 1 of your employment with us and will evolve throughout your career at Datadog.
Time allotted for learning
We encourage our employees to set aside time for learning through the various learning platforms offered.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Datadog, we work to evolve the benefits we offer based on feedback from our employees annually. Our employees are at the core of our company and we strive to continually make them feel supported in every facet!

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