Technical Services Engineer

| Greater NYC Area
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mParticle is growing and is seeking a Technical Services Engineer!

As a Technical Services Engineer, you will work closely with mParticle's Customer Success, Engineering, and Solutions Consulting teams in providing world class service to our customers. You will also support mParticle’s customers’ developer teams as they implement mParticle’s Android, Apple (Apple TV and iOS), and JavaScript SDKs, and work with our platform's various APIs. You will also support various components of the mParticle platform such as Audiences, IDSync, Profile API, and others.

This will be a hands on technical role, that will give you the opportunity to interact with some of the best minds and technology stacks in the mobile app business. You will become an expert in all things mParticle, from our mobile SDKs, to our partner integrations. Your work will be meaningful and will have a strong impact on mParticle and our clients’ success.

If you are interested, here are some details to help you determine whether this is the right role for you.

Responsibilities

  • Collaborate with mParticle Customer Success and Solutions to support mParticle’s customers via email, Slack, and Zoom as they work with mParticle’s SDKs and APIs
  • Ensure customer facing issues are resolved in a timely and accurate manner
  • Collaborate with mParticle Solutions Consultants on customer data integrations
  • Communicate product feedback from customers to product and engineering teams to improve user experience and new product features
  • Assist with new product feature testing
  • Build internal tooling for the mParticle customer facing teams

Desired Experience

  • 4 year undergraduate degree in computer science/engineering or related technical discipline
  • Experience with Object-Oriented Programming languages (Objective-C, Java, Ruby, Python)
  • Ability to quickly grasp and understand new technologies and new technical concepts
  • 1-2 years as a QA Engineer, Software Engineer, or Customer Success/Support Engineer at an enterprise software company
  • Experience deploying technology solutions and/or in a technical customer support role is a plus
  • Familiarity with mobile marketing technologies is a plus
About mParticle

Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web and apps across all devices in the marketplace. A trusted partner among renowned brands such as NBC Universal, Spotify and Airbnb among many others, the mParticle platform has grown to manage over 1 billion mobile users each month, capturing over $5 billion in e-commerce transactions and processes over 250 billion API calls. Recognized as one of Crain’s 100 Best Places to Work three years in a row and named to Gartner’s “Cool Vendors in Mobile App Development” list, mParticle has 100+ employees and is headquartered in New York City with offices in San Francisco, Seattle, Florida, and London.

 

 

Here at mParticle we embrace the differences that make us unique. We are dedicated to building an inclusive environment that fosters respect and celebrates an array of backgrounds and perspectives.

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Location

257 Park Avenue South, New York , NY 10010

What are mParticle Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

100% Paid Benefits for all Employees. Flexible Time Off. PAWternity policy for pet adoption. 100% supported annual gym membership. Group workouts every Thursday for those interested. Weekly all company communication for all employees.

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