Technical Training Specialist, Partner Success

| Greater NYC Area
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Build and Execute a Partner Development Plan

Why should you join our Partner Success Team?

The Partner Success team is one of our fastest growing teams  and a key asset for the company’s strategy. The Sisense partners ecosystem is  a force multiplier for the company services and sales channels which allows the company to scale and meet its ambitious targets.

This is an exciting time to join the Partner Success team. You’ll report to the Partner Technology Strategist. He’s been with Sisense for over 5 years. Through his journey he’s scaled out multiple customer facing and technology teams.  

Our agile Partner Success team sits at the intersection of Sisense, our partners and customers.   As a Partner Technical Enablement Specialist you will be responsible to enrich our partners with Sisense knowledge and best practices. Through your efforts, our partners will grow and provide greater value to our customers.

In this highly visible team you and your colleagues will help lay the foundation of our partner program, thus impacting retention, growth and satisfaction.

How will you ramp up?

By Day 30 you'll…

  • Complete the Sisense Fusion product online training.
  • Learn about the company best practices of leveraging the most out of Sisense and how to apply them.
  • Complete training sessions from your mentor and shadowing colleagues on real customer calls to expedite the learning process.
  • Map all technical groups’ activities, responsibilities and knowledge to better analyze knowledge gaps and opportunities.
  • Be familiar with our existing training materials.
  • Be familiar with Partner Success business and operational processes.

Day 60 you'll…

  • Continue to build your proficiency with the Sisense Fusion product and its features.
  • Learn about our partners strengths and weaknesses to better plan the upcoming enablement events.
  • Have hands-on experience addressing basic support items.
  • Participate in partner technical bootcamp and assist with the delivery of some sessions
  • Lead end to end Sisense Implementation project with a mentor. 
  • Build new training assets and reiterate existing ones, while working with different SMEs across the company.

 Day 90 you'll…

  • Be an expert in the Sisense product functionality, while continuously keep growing your Sisense knowledge and skills set.
  • Be proficient at Sisense implementation and onboard new partners, while engaging other resources per need.
  • Shadow partners call and evaluate their deliverables as part of their certification process.
  • Assist partners with ad-hoc questions, join to customers calls to perform initial troubleshooting and analysis, engage required professionals per need, and manage local technical escalations.
  • Run enablement sessions, lead webinars and technical workshops for partners, including operating and maintaining required IT assets.
  • Run internal enablement with different teams among Sales and Customer Success.

 

What You’ve Accomplished So Far…

  • Your BI experience of creating data models and design dashboard have enabled organizations to reduce costs, create new revenue streams and find new opportunities to scale their business through analyzing their data. 
  • You've delivered training and enablement or consulting services geared towards technical product/delivery.
  • You've used and trained others on various LMS platforms. Litmos and Mindtickle is an advantage.
  • Project experience with the proven ability to work on multiple projects concurrently leveraging excellent organization and time-management skills.
  • You've developed training assets for a software package, application, or alike.
  • Coordinated and led technical training events for over 20 participants.
  • Proven experience delivering technical content to a non-technical audience.
  • Proficient programming in SQL, JavaScript, Python – advantage.
  • Experience with cloud environments (AWS, Microsoft Azure, etc.) and CDW (Amazon Redshift, Snowflake, Google BigQuery, etc.) - advantage
  • Experience working on Linux/Unix environments - advantage.

What else?

  •     Technical enablement running in your veins.
  •     You are a lifelong learner with insatiable curiosity, especially for technical topics.
  •     You feel comfortable with public speaking.
  •     You are a true customer delighter.
  •     You are a great team player.
  •     You are excited to combine technical enablement with hands-on work on real customer use cases.
  •     You have an analytical mind and familiarity with data tools like Business Intelligence, Database Management, Analytics, or Integration.
  •     Strong verbal and written communication skills to explain complex issues and make recommendations to leadership.
  •     Degree or equivalent relevant work experience in Computer Science, Engineering, IT, or Data Analytics.

ABOUT SISENSE:

  • We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq,  GE Healthcare, Honda, Verizon, and Philips 
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We have close relationships with our customers.
  • We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.
  • We have super high customer retention — better than best in class SaaS companies.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • MonetDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

1359 Broadway 4th Floor , New York, NY 10018

An Insider's view of Sisense

How does your team reward individual success?

Employees deserve constant recognition for their hard work and I believe in celebrating individual wins on a daily basis. My team has a Slack channel that allows us to post our wins throughout the day. On a larger scale, we have the Sisense Sizzle, a bi-weekly opportunity for the office to celebrate anniversaries, promotions, peer awards, and more!

Eden

Business Development Representative Team Lead

How do you collaborate with other teams in the company?

Collaboration is in Sisense’s DNA. Sales helps my team grow, bringing in new projects, so we return the favor when they need references or technical advice to help close a deal. R&D helps us develop solutions, so we provide them feedback to improve our product. There’s always a new challenge, but everyone is willing to pitch in.

Max

Solutions Architect

How does the company support your career growth?

Sisense hosts a program that discusses our internal mobility process and skills development to advance your career to the next level. I expressed my interest in a role on the People team in our new San Francisco office, and now I'll be relocating to help grow the engineering team there!

Avril

Technical Recruiter

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower builders to be their best selves and do their work!

Nurit

Chief People Officer

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability Insurance
Sisense's provides short-term and long-term disability.
Dental Benefits
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision Benefits
Sisense's Vision Service Plan is covered by VSP.
Health Insurance Benefits
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life Insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness Programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Mental Health Benefits
Sisense offers access to licensed professional counselors (health advocates).
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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