Technology Operations Manager
- Process. Fluent in modern agile software product development processes. Empowers others to find effective tools to improve process and solve problems.
- Tooling. Well versed in basic software product / project management and development tooling, eg Jira, Aha, Productboard, Asana, Clubhouse and similar.
- Spreadsheets. Truly believes that for every problem, there’s a spreadsheet-based solution.
- Cross-functional. Understands how engineering, data, product management and product design functions work, and what they need to come together cross-functionally.
- Communication. Communicates effortlessly across functional boundaries.
- Project Management. When necessary, knows how to wrangle together a great GANTT and hold people accountable.
- Data fluency. Leverages data to identify organizational and operational strengths and areas for improvement, propose solutions, and continuously improve on results.
Background -- Here’s what this role can offer and who would benefit most from it
- This role is a great opportunity for someone with solid operations skills to grow in sync with Teachable’s Technology organization by combining a mix of tactical and strategic problem solving.
- It’s a great fit for someone who has a solid track record as an individual contributor in the project management, Agile coaching / consulting, or portfolio management spaces. Preferably a mix thereof.
- This role is also a good horizontal shift for a Product or Engineering Manager that is passionate about empowering others to do their best work in these types of roles.
Who your are -- Here’s what we’re looking for in terms of traits & skills:
- Cares deeply about people’s ability to do their best work.
- Systems thinker. Can comprehend and articulate complex organizational structures, processes and patterns.
- Opinionated but not dogmatic. Flexibly adjusts practices, methodologies, and frameworks to fit the problem at hand, instead of the other way around.
- Knows how to create visibility in an environment of constant change and discovery.
- Communicates clearly and effectively.
- Coach. Knows how to lift people up and get them to perform better without formal authority. Knows how to evolve a group of individuals into a team.
- Can navigate between tactical and strategic. Knows when to brute force through a problem and when to take a step back and consider root causes and go for the long term solution.
- Low ego. Humble.
Responsibilities -- Here’s what’s expected of the role:
- Operations. Own and evolve our processes, including communications patterns, meeting schedules, Slack channels, rituals, idea intake, issue triaging processes etc.
- Agility. Collaborate with cross-functional teams (“pods”) on evolving their processes, seek out opportunities to remove (or asynchronize) dependencies, empower pod autonomy. Work with Product Managers to help them project future execution in an environment of constant change.
- Reporting. Keep VP of Engineering and VP of Product equipped with pertinent data and insights to do their job well and provide clarity to the rest of the leadership team.
- Project management. Sometimes our teams just need someone to gather all the information, collate it into a single view, hold parties accountable, and clearly communicate progress-to-plan status on an ongoing basis. This will be a collaboration with Product and Engineering Managers.
- Strategy Deployment. Support the VP of Product in planning processes, goal setting, tracking and other forms of strategy deployment.