WebRTC Engineer (Front End Web / Mobile)

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Aircall is on a mission to revolutionize the business phone industry!

We are an advanced, cloud-based business phone system and call center software β€” all wrapped up in one single tool (no hardware, 100% integrated).

But behind our product are the people driving it. Ambition, Community, Teamwork and Transparency – these are the values we live by at Aircall. We know that success comes from smart work and deserves to be recognized and rewarded.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups β€” then Aircall is the company you are looking for!

At Aircall, we are looking for engaged and passionate Software Engineers to join our growing Engineering Team. In the next few years, our technical challenge is to leverage fully decoupled architecture and microservices at scale with reliable, event-driven infrastructure behind the scenes.

Volume: Store, aggregate and compute 1M+ events/day today, 100M+ by next year

Live: Analyse and take live decisions based on 1M+ events/day

Modularity: Make our stack scale and increase squads' productivity by featuring microservices based on event-driven architecture

Uptime: Keep a 99.99% uptime while dealing with an exponential activity growth

We have built and successfully operated +8 microservices since 2019, and that's just the beginning. There are impacts and changes at all levels: architecture, infrastructure, software, organization, and business.

As we scale our stack, we are scaling our team. The engineering team is organized in Chapters, Tribes and Squads. These agile, autonomous, stable, and multidisciplinary squads focus on a specific business scope driven by customer-centric objectives and key results.

*Remoter Engagement:*

4 days minimum in Aircall Paris office / month (timezone CET)

2 weeks to 2 months onboarding onsite

Real & efficient Remote work setup

Autonomous, Reliable, Meet Deadlines

*Aircall Engagement:*

Provide the best setup for the whole team

Schedule, as much as possible, all the key team rituals (retro, demo, sprint planning, …)

Ensure Team Building events for every remote team/coworkers

Continual improvement process

"Alone you go fast, together we go further”, we truly think that working together makes the difference !

Our amazing engineering team is composed by 40+ multicultural engineers in both Paris and New York. We build software on top of voice communication solution as Twilio.

We're organized in squads which allows us to combine different experts (tech, product, design, business) around a specific roadmap project. This drastically improved our productivity by focusing on key subjects and making our own decisions. Trust in one another is the key to success, along with commitment and transparency.

Your mission @Aircall:

  • You will be an actor and have a strong impact on call quality experienced with our applications
  • You will have a strong impact on customer satisfaction by working closely with other Aircall teams like Customer Success and Design
  • You will become an expert in WebRTC and signalling protocols
  • You will build new components for our actual applications (desktop, web, mobile) delivered to 50k+ users
  • You will work closely with our technology partners (Chrome, Twilio, Electron)

A little more about you:

  • You are a software engineer with strong WebRTC Front End experience
  • You are excited about the power of WebRTC and the future of real-time communications
  • You are familiar with development on multiple platforms (desktop, web, mobile...)
  • You are working frequently with automated build and test pipelines
  • You have an experience with a production application using WebRTC, especially on the client side
  • You are detail-oriented and have capacity to troubleshoot media issues until finding root causes

Nice to have (but not mandatory)

  • Experienced with Twilio SDK
  • Experienced working with Customer Success teams and customers
  • Knowledge of a static type checking (we use Typescript)

No need for a resume, but Linkedin, Twitter and Github usernames are appreciated!

Why joining us?

πŸš€ Key moment to join Aircall in term of growth and opportunities

πŸ’†β€β™€οΈ Our people matter, work-life balance is important at Aircall

πŸ“š Fast-learning environment, entrepreneurial and strong team spirit

🌍 30+ Nationalities: cosmopolite & multi-cultural mindset

🌞 Sunny offices in the center of Paris with incredible perks and regular team parties

πŸ’Ά Competitive salary package & benefits (health coverage, lunch, commute, sport)

Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • ContentfulCMS
    • DocuSignCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • SalesLoftCRM
    • TroopsCRM
    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

We are located in the heart of Nomad: its vibrant energy is an extension of who we are as a team and culture.

An Insider's view of Aircall

What’s the vibe like in the office?

The SDR, BDR & Account Executive teams all just switched up our seating to be all together. This has not only been fun, but also has been great for collaborating & learning from one another. I've really enjoyed not only being near my fellow Account Executives, but also getting to be together as one sales team to pick up my energy!

Kimi

Account Executive

What does your typical day look like?

My favorite part of the week is well, closing, closing, and closing. While the end of the month can sometimes be stressful, it is fulfilling working towards a goal and achieving it over and over again. As I have started working larger deal, it has been a fun new challenge as I have to be on top of my game.

Elizabeth

Strategic Account Executive

What are some things you learned at the company?

I've learned Product Marketing is like a long-distance relay race, where the baton is the product and the track is the wider market. The first lap is all about the customer and market research. During the second lap, we pass the baton top the Product team and to build and manage that solution. Then during the third, it's all about going to market.

Ryan

Product Marketing Manager

What are some social events your company does?

My absolute favorite moment this past week was getting home and receiving an unexpected Mother's day gift! I was both pleasantly surprised & grateful. This gesture reminded me of how moments like this can set the tone for the day, the week, and it made me pause so I can fully appreciate it.

Solange

Director of Tax

What are Aircall Perks + Benefits

Aircall Benefits Overview

πŸš€ Key moment to join Aircall in term of growth and opportunities
πŸ’†β€β™€οΈ Our people matter, work-life balance is important at Aircall
πŸ“š Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
πŸ’΅ Competitive salary package & equity
🏨Medical, dental, and vision insurance is 100% covered
πŸ“ˆ 401k plan with company matching!
✈️ Unlimited PTO β€” take the time you need to come to work feeling great!
⭐️ Wellness, commuter and childcare reimbursements
πŸ’š Generous parental leave policy

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Remote work program
(Dependent on team)
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have various ERGs at Aircall so far that are employee founded and lead: Aircall Asian Alliance AAA Gender Equality Matters GEM Aircall Latinx Alliance ALA Aircall Black Collective ABC Green E
Hiring practices that promote diversity
Learn more here: https://aircall.io/people/diversity/
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to the legal maximum annually.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Aircall offers medical, dental, and vision benefits on the first of the month following the employee's start date.
Life insurance
Wellness programs
Employees can expense 100$/month on services for physical or mental health.
Mental health benefits
Employees can expense 100$/month in services for their mental or physical health
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
All employees are eligible to contribute to their 401k.
401(K) matching
100% match on deferrals up to 3% of compensation, plus 50% match on deferrals on the next 2% of compensation. 100% immediate vested - no vesting schedule.
Company equity
Aircall offers stock options to all employees, including vesting over a four-year period.
Employee stock purchase plan
Aircall offers stock options to all employees, including vesting over a four-year period.
Performance bonus
Aircall offers a quarterly bonuses for certain positions.
Charitable contribution matching
Aircall matches donations to organizations that align with our values and our DEI statement.
Child Care & Parental Leave Benefits
Childcare benefits
Monthly $100 child care reimbursement on every other paycheck for each child under the age of 10.
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
We encourage employees to take time off to volunteer
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Aircall offers pre-tax commuter benefits for all employees, and employees can expense 127$/month in transportation to and from work
Company-sponsored outings
Our most exciting outing is our annual global offsite! We went to Spain in 2017 and 2022, and Marrakech in 2018 and 2019. Our North America team also did a regional trip to the Poconos in 2021
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Employees can expense 100$/month on services for physical or mental health: gym, personal training, ClassPass subscription-- you name it!
Home-office stipend for remote employees
New hires can expense $300 in WFH setup
Mother's room
Professional Development Benefits
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Promote from within
Mentorship program
Our first mentorship program launched through our ERG Gender Equality Matters (GEM)!
Online course subscriptions available
Customized development tracks
Paid industry certifications
Virtual coaching services

Additional Perks + Benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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